Head of Post-Sales & Technical Solutions

Braintrust; Seattle (WA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Lunch provided

Flexible time off

Salary and equity

Wifi stipend

Job summary

Braintrust is seeking a Head of Technical Solutions to build and lead the post-sales function from the ground up, spanning Professional Services, Technical Account Management, and Technical Enablement. You will drive adoption, renewals, and expansions while keeping the function cost-neutral or profitable with GRR/NDR as primary metrics.

You will personally scope engagements early, write SOWs, and lead delivery for key customers, then coach a growing team and establish repeatable playbooks and

Qualifications

• Experience leading Post-Sales, Professional Services, or Technical Enablement at a high-growth company.
• Track record owning retention metrics such as Gross Revenue Retention and Net Dollar Retention.
• Experience with renewal and expansion motions including forecasting and risk mitigation.
• Ability to turn ambiguous customer needs into structured, executable engagements.
• Excellent communication with both technical stakeholders and business leaders.

Responsibilities

• Onboard, implement, and drive early adoption across key accounts.
• Serve as a strategic technical point of contact post-implementation.
• Own GRR and NDR; build processes to track, forecast, and improve them.
• Hire, develop, and scale a high-performing Post-Sales team spanning PS, TAC, and TE.
• Build technical enablement programs; documentation, training, and resources.
• Scope engagements and write clear, outcome-driven Statements of Work.
• Own delivery end-to-end, ensuring high execution and customer outcomes.
• Define and build Post-Sales offerings, including onboarding and advisory.
• Build repeatable playbooks for delivery and renewal/expansion motions.
• Partner with Sales and Finance on renewal forecasting and expansion planning.
• Manage Post-Sales P&L to ensure cost-neutral or profitable operation.
• Travel to work closely with customers when needed.

Skills

Post-Sales leadership

Customer Success

Technical Enablement

SOW scoping

Job description

Braintrust is seeking a Head of Technical Solutions to build and lead the post-sales function from the ground up, spanning Professional Services, Technical Account Management, and Technical Enablement. You will drive adoption, renewals, and expansions while keeping the function cost-neutral or profitable with GRR/NDR as primary metrics.

You will personally scope engagements early, write SOWs, and lead delivery for key customers, then coach a growing team and establish repeatable playbooks and