Head of Post-Sales & Technical Enablement

Braintrust; San Francisco (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Daily lunch, snacks, and beverages

Flexible time off

Competitive salary and equity

Wifi & cellphone stipend

Job summary

Braintrust is seeking a Head of Technical Solutions to build and lead its post-sales function, spanning Professional Services, Technical Account Management, and Enablement. You will own post-sales strategy, drive GRR/NDR, and scale a high-performing team to onboard customers, deliver value, and secure renewals.

You will personally scope engagements early on, craft Statements of Work, and lead delivery for strategic accounts, while transitioning into coaching as the function grows.

Qualifications

• Experience building or leading a Post-Sales, Professional Services, Customer Success, or Technical Enablement function at a high-growth company.
• Track record owning and improving retention metrics such as Gross Revenue Retention and Net Dollar Retention.
• Strong track record working directly with technical or enterprise customers in complex environments.
• Experience scoping work, writing SOWs, and managing delivery against defined outcomes.
• Experience with renewal and expansion motions, including forecasting and risk mitigation.
• Ability to take ambiguous customer needs and turn them into structured, executable engagements.
• Comfort operating both strategically and hands-on, especially in early-stage or scaling environments.
• Excellent communication skills with the ability to engage both technical stakeholders and business leaders.

Responsibilities

• Onboard, implement, and drive early adoption for key accounts.
• Serve as a strategic technical point of contact post-implementation and monitor health.
• Own Gross Revenue Retention and Net Dollar Retention as core metrics and build processes to improve them.
• Hire, develop, and scale a Post-Sales team across services, TAM, and enablement.
• Build technical enablement programs, documentation, and resources for customers and internal teams.
• Scope engagements and write clear, outcome-driven Statements of Work.
• Own delivery end-to-end to ensure strong customer outcomes.
• Define and build Post-Sales offerings including onboarding and advisory.
• Develop repeatable playbooks for delivery, renewal, and expansion motions.
• Collaborate with Sales and Finance on renewal forecasting and expansion planning.

Skills

Post-Sales leadership

Retention metrics

Enterprise customer experience

SOW scoping

Renewal & expansion

Strategic & hands-on

Excellent communication

Job description

Braintrust is seeking a Head of Technical Solutions to build and lead its post-sales function, spanning Professional Services, Technical Account Management, and Enablement. You will own post-sales strategy, drive GRR/NDR, and scale a high-performing team to onboard customers, deliver value, and secure renewals.

You will personally scope engagements early on, craft Statements of Work, and lead delivery for strategic accounts, while transitioning into coaching as the function grows.