Head of Post-Sales & Technical Enablement

Braintrust; United States; Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Daily lunch, snacks, and beverages

Flexible time off

Competitive salary and equity

Wifi & cellphone stipend

Job summary

Braintrust is seeking a Head of Technical Solutions to build Braintrust's post-sales function from the ground up — spanning Professional Services, Technical Account Management, and Technical Enablement. You will lead a team to onboard customers, drive adoption, and secure renewals while ensuring profitability.

In this role you will scope engagements, write SOWs, and shape pricing, packaging, and playbooks for complex production environments. Travel onsite as needed to serve key customers.

Qualifications

• Experience leading a post-sales or services function at a high-growth company.
• Proven track record in improving Gross Revenue Retention and Net Dollar Retention.
• Strong experience with renewal and expansion motions and forecasting.
• Ability to scope engagements and write clear Statements of Work.

Responsibilities

• Onboard, implement, and drive early adoption for key accounts.
• Serve as strategic technical POC post-implementation, monitor health and unblock issues.
• Own GRR and NDR, build processes to track and improve them.
• Hire, develop, and scale a high-performing Post-Sales team.
• Build enablement programs and resources for customers and internal teams.
• Scope engagements and write clear, outcome-driven Statements of Work.
• Own end-to-end delivery and ensure strong customer outcomes.
• Define Post-Sales offerings including onboarding, TAC, enablement, and advisory.
• Develop repeatable playbooks for delivery and renewal/expansion.
• Collaborate with Sales and Finance on renewal forecasting and expansion planning.
• Oversee Post-Sales P&L to be cost-neutral or profitable.
• Identify patterns and feedback into product and GTM.

Skills

Post-Sales leadership

Enterprise customer management

SOW scoping & delivery

Retention metrics (GRR & NDR)

Cross-functional collaboration

Job description

Braintrust is seeking a Head of Technical Solutions to build Braintrust's post-sales function from the ground up — spanning Professional Services, Technical Account Management, and Technical Enablement. You will lead a team to onboard customers, drive adoption, and secure renewals while ensuring profitability.

In this role you will scope engagements, write SOWs, and shape pricing, packaging, and playbooks for complex production environments. Travel onsite as needed to serve key customers.