Head of Sales Ops & Customer Experience

BrainWorks; Dallas (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus potential

Full medical, dental and vision

401(k) with company match

Paid holidays and personal time off

Ongoing training and professional dev.

High visibility with senior leadership

Meaningful authority to build a new fn

Long-term opportunity in a rapidly成长

Job summary

BrainWorks is seeking a Senior Director of Sales Operations & Customer Experience to lead the new, integrated commercial-support function supporting a growing sales organization. This leader will unite Sales Support, Client Services, CRM, Training and Enablement, creating a scalable operating model aligned to acquisitions and growth.

The role combines organizational leadership, customer experience, technology and process improvement to enhance service, seller productivity, and post-acquisition

Qualifications

• Bachelor’s degree in Business, Operations or related field preferred.
• Progressive leadership experience in Sales Operations, Commercial Operations, or Customer Experience.
• Experience leading multiple functions and managing through other leaders.
• Background in high-volume, transactional distribution environment.
• Experience building or transforming a commercial-support organization.
• Experience integrating teams, processes or systems after acquisitions.

Responsibilities

• Build the new Sales Operations and Customer Experience function.
• Integrate multiple customer-service and commercial-support teams.
• Improve experience for customers, sellers and support employees.
• Establish processes, service standards and performance measures.
• Create a repeatable model for acquiring integrations and acquisitions.
• Lead functional leaders and develop career paths for staff.
• Partner with sales leadership to align support with growth objectives.
• Establish KPIs and visibility through CRM and workflow tools.

Skills

Organizational leadership

Change management

CRM & data analytics

Cross-functional collaboration

Strategic planning

Communication

Ownership & accountability

Growth mindset

Education

Bachelor’s degree in Business/Operations

Tools

Salesforce

CRM systems

Workflow tools

Job description

BrainWorks is seeking a Senior Director of Sales Operations & Customer Experience to lead the new, integrated commercial-support function supporting a growing sales organization. This leader will unite Sales Support, Client Services, CRM, Training and Enablement, creating a scalable operating model aligned to acquisitions and growth.

The role combines organizational leadership, customer experience, technology and process improvement to enhance service, seller productivity, and post-acquisition