Head of Personalization & Omnichannel Decisioning

7-Eleven, Inc; Irving (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

7-Eleven, Inc. is seeking a Manager of Personalization to lead the team responsible for our personalization and decisioning capabilities across MarTech channels.

You will own the roadmap, consolidate APIs/decisioning, and ensure consistent activation of models and goals across app, web, in-store, pump, CRM, and paid channels. Ideal candidates have 7+ years in roles involving personalization and channel integration, plus 3+ years of people leadership.

Qualifications

• Bachelor's degree required.
• 7+ years of relevant work experience.
• 3+ years of management experience.
• Agile or PMP certifications a plus.

Responsibilities

• Lead and manage the team delivering personalization and decisioning capabilities across MarTech channels.
• Own the personalization roadmap and drive consolidation of the personalization API/gateway, decisioning, and experimentation under clear MarTech ownership.
• Define how models, rules, business goals, and channel logic are consumed and activated consistently across channels, with next-best-action/offer as one input among many.
• Establish a validated production inventory, model/attribute change management, and consumer-notification processes.
• Partner with data science on model consumption and evaluation, and with product on business-facing decisioning and goal setting.
• Extend personalization coverage across channels and improve experimentation and measurement.
• Manage team performance, hiring, prioritization, delivery cadences, and stakeholder/leadership communication.

Skills

People leadership

Personalization/Decisioning

Channel orchestration

Stakeholder management

Education

Bachelor's degree

Tools

SFMC/MCP

Databricks

Personalization API/Gateway

A/B testing

Job description

7-Eleven, Inc. is seeking a Manager of Personalization to lead the team responsible for our personalization and decisioning capabilities across MarTech channels.

You will own the roadmap, consolidate APIs/decisioning, and ensure consistent activation of models and goals across app, web, in-store, pump, CRM, and paid channels. Ideal candidates have 7+ years in roles involving personalization and channel integration, plus 3+ years of people leadership.