Head of Personal Lines — Hybrid Leader Driving Growth

Deland, Gibson Insurance Associates; Wellesley (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid schedule

Summer Fridays

Extended holiday weekends

PTO

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Deland, Gibson Insurance Associates in Massachusetts seeks a Personal Lines Director to lead a 32-person team, shaping client experience and service standards.

You will set departmental goals, refine workflows, coach Supervisors, and partner with HR on recruiting, training, and career development.

Hybrid role based in Wellesley with some travel; must hold a MA P&C license and develop strong carrier relationships to support growth.

Qualifications

• 7+ years in Personal Lines insurance with leadership experience.
• 3+ years in a supervisory or management role.
• Active Massachusetts Property & Casualty license.
• Deep knowledge of Personal Lines coverages and client service.
• Experience coaching and developing employees.
• Strong organizational, communication, and problem-solving skills; proficiency in Microsoft Office.
• Experience with Applied Epic.

Responsibilities

• Set department priorities, annual goals, and workforce plans with agency leadership.
• Design workflows, procedures, and service standards; lead teams through change.
• Track capacity, workload, and performance metrics; adjust staffing to maintain service quality.
• Coach five Supervisors; partner with HR on recruiting and onboarding.
• Foster a collaborative, accountable culture for career growth.
• Set client experience standards; resolve escalated issues.
• Drive retention, cross-selling, and account growth.
• Maintain a hands-on portfolio to stay connected to work.
• Build strategic carrier relationships to open market opportunities.

Skills

Leadership

Coaching

Client service

Communication

Problem-solving

Staff development

Education

Massachusetts Property & Casualty license

Tools

Applied Epic

Microsoft Office

Job description

Deland, Gibson Insurance Associates in Massachusetts seeks a Personal Lines Director to lead a 32-person team, shaping client experience and service standards.

You will set departmental goals, refine workflows, coach Supervisors, and partner with HR on recruiting, training, and career development.

Hybrid role based in Wellesley with some travel; must hold a MA P&C license and develop strong carrier relationships to support growth.