Personal Lines Account Manager

Deland, Gibson Insurance Associates; Dennisport (MA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid schedule option

Summer Fridays

Extended holiday weekends

Comprehensive PTO - vacation, holidays

Job summary

Deland, Gibson Insurance Associates in Dennis Port, MA is seeking a Personal Lines Account Manager to manage a client portfolio with a focus on service, coverage guidance, and risk management. The role requires strong client relationships, detail orientation, and familiarity with agency systems.

The hybrid schedule offers flexibility while maintaining a client-focused, team-driven environment. Licensing and 2+ years in Personal Lines are preferred for growth within the agency.

Qualifications

• 2+ years of experience in Personal Lines insurance (agency experience preferred).
• Active Property & Casualty license.
• Strong knowledge of Personal Lines coverages (home, auto, umbrella, etc.).
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and accuracy.
• Proficiency with agency management systems and standard business tools.
• Familiarity with Applied Epic preferred.

Responsibilities

• Manage the day-to-day service needs of a Personal Lines client portfolio.
• Advise clients on appropriate insurance coverages, policy changes, and risk reduction strategies.
• Proactively identify coverage gaps and recommend solutions aligned with client needs.
• Build and maintain strong relationships with clients, insurance carriers, and internal team members.
• Market accounts and work closely with carrier partners to secure competitive coverage options.
• Ensure accurate and timely data entry, policy processing, and documentation within agency systems.
• Respond promptly to client inquiries, policy changes, renewals, and claims support needs.
• Support retention efforts through consistent communication and high-quality service.
• Contribute to team goals and support the agency’s mission, values, and strategic initiatives.

Skills

Personal Lines insurance

Client relationship management

Detail-oriented

Communication skills

Multitasking

Tools

Applied Epic

Agency management systems

Job description

Position:Personal Lines Account Manager

Location: Dennis Port, MA

Job Id:201

# of Openings:1

Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and proud recipient of the 2024 Silver Winner - Best Agencies to Work For (East) by Insurance Journal. We are committed to delivering exceptional client service while fostering a collaborative and supportive work environment.

We are seeking a Personal Lines Account Manager to join our Dennis Port team. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management.

As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. This role is ideal for someone who is detail-oriented, client-focused, and thrives in a team-based environment.

WHAT YOU'LL DO:

• Manage the day-to-day service needs of a Personal Lines client portfolio
• Advise clients on appropriate insurance coverages, policy changes, and risk reduction strategies
• Proactively identify coverage gaps and recommend solutions aligned with client needs
• Build and maintain strong relationships with clients, insurance carriers, and internal team members
• Market accounts and work closely with carrier partners to secure competitive coverage options
• Ensure accurate and timely data entry, policy processing, and documentation within agency systems
• Respond promptly to client inquiries, policy changes, renewals, and claims support needs
• Support retention efforts through consistent communication and high-quality service
• Contribute to team goals and support the agency’s mission, values, and strategic initiatives

WHAT YOU BRING:

• 2+ years of experience in Personal Lines insurance (agency experience preferred)
• Active Property & Casualty license
• Strong knowledge of Personal Lines coverages (home, auto, umbrella, etc.)
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with agency management systems and standard business tools
• Familiarity with Applied Epic preferred

BENEFITS

• Hybrid schedule option, plus Summer Fridays and extended holiday weekends
• Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
• Health, dental, and vision insurance, and a 401(k) retirement plan
• DG University: ongoing training, support for insurance designations, and continuing education
• Employee-led committees- Giving, Social, Client Experience, & Technology

WHY DELAND, GIBSON

We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business. You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other- not because they have to, but because that's how we work.

About Deland, Gibson:

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.