Head of Payment Operations — Hybrid, Equity & PTO

Forward; Austin (TX); Híbrido; USD 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Equity package

Health, dental, and vision benefits

Flexible work arrangements

Generous PTO

Learning & development budget

Resumo da oferta

Forward is seeking a Senior Manager, Payment Operations in Austin, TX to lead the payment operations function and drive scalable, compliant processes across card, ACH, and real-time rails. You'll own initiatives from conception to production, mentor a team of specialists, and partner with Product, Engineering, and Finance to design guardrails and playbooks that speed growth while protecting merchants and partners.

You bring 8+ years in payments, strong recon, and hands-on leadership.

Qualificações

• 8+ years in payments operations at a fintech, processor, or sponsor bank.
• 3+ years of people management.
• Deep knowledge of reconciliation and funds flow.
• Experience with card networks (Visa, MasterCard, Amex, Discover) and NACHA timing.
• Hands-on with disputes, collections, and negative balance recovery.
• First-line control, audits, and remediation experience.
• Data-driven with SQL or source data validation; able to use AI to design workflows.
• Startup experience and comfort with ambiguity.

Responsabilidades

• Own initiatives from problem to production, including business cases and roadmaps.
• Scale merchant operations across disputes, refunds, and account maintenance.
• Improve payouts, reconciliation, and funds flow processes.
• Coach team leads and run regular operating reviews.
• Ensure controls operate as designed and support audits.
• Turn operational problems into cross-functional requirements.
• Work with Product, Engineering, and Finance to implement solutions.

Conhecimentos

Payments operations

Team leadership

Reconciliation & funds flow

Card rails & ACH

Disputes & collections

Data fluency & AI tooling

Startup experience

Descrição da oferta de emprego

Forward is seeking a Senior Manager, Payment Operations in Austin, TX to lead the payment operations function and drive scalable, compliant processes across card, ACH, and real-time rails. You'll own initiatives from conception to production, mentor a team of specialists, and partner with Product, Engineering, and Finance to design guardrails and playbooks that speed growth while protecting merchants and partners.

You bring 8+ years in payments, strong recon, and hands-on leadership.