Head of Patient Safety & Quality Programs

Johns Hopkins Medicine; Bethesda (MD); On-site; USD 66,000 - 106,000; Full time

Job summary

Johns Hopkins Health System seeks a Patient Safety & Quality Program Manager to lead enterprise-wide patient safety and quality initiatives, aligning them with organizational goals. You will set governance, measure performance, and coordinate across CMS, Joint Commission, and other accrediting bodies.

You will drive large cross-functional improvement programs, monitor risks, and provide executive-level dashboards and guidance.

Qualifications

• Master's degree in nursing, informatics, analytics, pharmacy, health administration, epidemiology, or related field.
• One year of education may substitute for one year of experience or vice versa.
• Minimum 5 years of experience in quality assurance or related field.
• Strategic program and portfolio management overseeing multiple complex initiatives.
• Advanced knowledge of regulatory and accreditation requirements (CMS, Joint Commission).
• Strong leadership across multidisciplinary and executive stakeholders.
• Expertise in quality improvement methods (Lean, Six Sigma, RCA, PDSA, FMEA).
• Analytical and critical thinking; translates data into action.
• Strong executive communication and presentation skills.
• Ability to establish governance frameworks and drive accountability for outcomes.
• Attention to data integrity and reporting accuracy.
• Change management to lead organizational improvements.
• Ability to mentor and develop staff and build organizational capability.
• Advanced proficiency in MS Office and data visualization/reporting tools.
• CPPS – Cert Professional in Pat Safety (Upon Hire).

Responsibilities

• Leads development and execution of enterprise patient safety and quality programs aligned with strategic goals.
• Establishes governance structures, roadmaps, and performance measures for quality initiatives.
• Coordinates regulatory compliance with CMS, Joint Commission, and other requirements.
• Directs large-scale cross-functional performance improvement initiatives.
• Monitors performance, identifies risks/gaps, drives corrective actions.
• Oversees data abstraction, validation, reporting, and dashboards for executives.
• Advises senior leadership on quality and safety outcomes.
• Leads readiness for regulatory surveys, audits, and accreditation.
• Facilitates enterprise committees, steering groups, and collaboratives.
• Provides leadership, mentorship across specialists and leads.
• Drives adoption of Lean, Six Sigma, RCA, PDSA, FMEA methodologies.
• Promotes culture of safety, accountability, and improvement across the org.

Skills

Leadership

Executive communication

Data analysis

Data visualization

Change management

Mentoring staff

Governance

Lean Six Sigma

Regulatory knowledge

MS Office

Strategic program management

Education

Master's degree in nursing, informatics, analytics, pharmacy, health administration, epidemiology

CPPS – Certified Professional in Patient Safety

Tools

Data visualization/reporting tools

Job description

Johns Hopkins Health System seeks a Patient Safety & Quality Program Manager to lead enterprise-wide patient safety and quality initiatives, aligning them with organizational goals. You will set governance, measure performance, and coordinate across CMS, Joint Commission, and other accrediting bodies.

You will drive large cross-functional improvement programs, monitor risks, and provide executive-level dashboards and guidance.