Director of Outbound Engagement & Operations

Devoted Health; United States; On-site; USD 182,000 - 216,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Generous paid time off

Mobile/internet stipend

Stock options for all employees

Bonus eligibility for most roles

Job summary

Devoted Health is seeking a Director to lead operational strategy and execution for an organization of 150+ guides across outbound case and campaign work. You will standardize workflows, scale yield, and partner with senior leaders to design programs and ensure readiness.

You will own capacity planning, budgeting, and data-driven scorecards, collaborating with product and engineering on tools like dialer and case management, while fostering an authentic, caring team culture.

Qualifications

• 8+ years of experience leading operations across multiple work streams.
• Proven experience managing and developing a high‑performing team of leaders within a large organization (e.g., 150+ org).
• Ownership of functional planning, budget, and headcount with direct accountability for committed business outcomes rather than activity metrics.

Responsibilities

• Program Development & Execution: Partner with senior leaders to translate business needs into operational programs; own launch readiness and stabilization.
• Operational Performance & Accountability: Deliver outcome targets, diagnose gaps, and resolve member problems surfaced by outreach.
• People Leadership & Org Management: Direct Managers, Supervisors, and Guides; set operating standards for coaching and quality calibration.
• Capacity Planning & Budgeting: Own the functional capacity plan with Workforce Management for peaks and headcount insights.
• Data, Scorecards & Workflow Optimization: Maintain scorecards, standardize workflows, and scale yield via hypothesis testing.
• Product & Tech Partnership: Collaborate with product managers and engineers on core tools with pilot designs and rollback plans.

Skills

Operations leadership

Team leadership

Strategic planning

Job description

Devoted Health is seeking a Director to lead operational strategy and execution for an organization of 150+ guides across outbound case and campaign work. You will standardize workflows, scale yield, and partner with senior leaders to design programs and ensure readiness.

You will own capacity planning, budgeting, and data-driven scorecards, collaborating with product and engineering on tools like dialer and case management, while fostering an authentic, caring team culture.