Head of Operations (Remote)

VC Lab; Palo Alto (CA); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity

Flexible remote work

Job summary

Decile Group, based in the United States, is reinventing venture capital by providing deep operations support to hundreds of VC firms worldwide. We seek a Head of Operations to optimize and scale our fund administration processes and deliver exceptional client experiences.

You will oversee infrastructure, governance, and cross-functional collaboration, building a high‑performing team across geographies. This role demands strategic vision and relentless execution to sustain industry‑leading

Qualifications

• 10+ years of operations management experience, with leadership in financial services or fund administration.
• Ahead of trends in AI for support, automation, and customer intelligence tools.
• Proven track record of scaling operations in a high-growth environment.
• Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices.
• Experience building and leading remote teams across multiple geographies.
• Exceptional problem-solving abilities and analytical skills.
• Outstanding communication and interpersonal skills.
• Ability to thrive in ambiguity and drive clarity through complex situations.
• Strong project management capabilities and attention to detail.
• Experience with operational technology implementation and optimization.

Responsibilities

• Oversee the operational infrastructure of our fund administration business across a growing client base.
• Develop and implement scalable operational strategies balancing efficiency, quality, and client delight.
• Collaborate with product teams to align roadmaps with feedback and rollout initiatives.
• Build and lead a high-performing, remote team across time zones.
• Create benchmarks and reporting systems to drive continuous improvement and service quality.
• Coordinate with executives to align capabilities with growth targets.
• Ensure regulatory compliance across multiple jurisdictions for fund clients.
• Drive automation to increase capacity while maintaining high NPS.

Skills

Operations leadership

VC/fund administration

Remote team leadership

Strategic execution

Customer success mindset

Regulatory compliance

Job description

Decile Group (https://decilegroup.com) is reinventing venture capital from first principles to unlock the potential of the asset class and make the industry more global and inclusive. We are working to launch 1,000 next-generation venture capital firms by 2025, transforming the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide, and operate the Decile Hub platform, which combines CRM, back office, digital signing, data room, and many other critical tools for VCs.

We are hiring a Head of Operations to lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.

Responsibilities:

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
• Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
• Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
• Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
• Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
• Collaborate with the executive team to align operational capabilities with company growth targets
• Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
• Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
• Manage relationships with key service providers and strategic partners that can support the portfolio
• Implement risk management protocols and best practices across the organization

What You Have:

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
• Ahead of trends in AI for support, automation, and customer intelligence tools
• Proven track record of scaling fund operations in a high-growth environment
• Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
• Experience building and leading remote teams across multiple geographies
• Exceptional problem-solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to thrive in ambiguity and drive clarity through complex situations
• Strong project management capabilities and attention to detail
• Experience with operational technology implementation and optimization

What We Offer:

• Opportunity to help transform venture capital into a force for good in the world
• Leadership role in a fast-growing company with global impact
• Vibrant work environment of passionate and capable peers
• Opportunities for personal growth and professional development
• Competitive compensation package including equity
• Flexible remote work environment

Salary and benefits are commensurate with experience.