Head of Operations — Facilities, Fleet & Tech

The Arc of Howard County Inc; Ellicott City (MD); On-site; USD 85,000 - 100,000; Full time

Job summary

The Arc of Howard County Inc is seeking a Senior Manager of Operations to provide leadership over facilities, fleet, technology infrastructure, vendor management, and safety compliance. The role reports to the Executive Director and supervises the Chief Engineer and IT Systems Lead, guiding investments in capital projects and operational systems.

As Senior Manager, you will translate organizational priorities into actionable plans, manage budgets, and coordinate with Finance, Human Resources,

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, Engineering, Information Technology, or a related field.
• Seven or more years of progressively responsible operations experience, including at least three years of management or supervisory experience.
• Experience overseeing facilities, building systems, HVAC operations, contractors, and preventive maintenance programs.
• Experience managing vendors, procurement activities, service agreements, contracts, and vendor performance.
• Working knowledge of OSHA requirements, workplace safety, physical security, emergency preparedness, and operational risk-management principles.

Responsibilities

• Provide operational leadership and management.
• Lead cross-functional operational initiatives involving facilities, technology, fleet, safety, security, and organizational infrastructure.
• Oversee facilities, buildings, grounds, equipment, and related infrastructure.
• Direct preventive and corrective maintenance programs and ensure timely resolution of facility-related issues.
• Oversee technology systems and support, including vendor relationships and cybersecurity.

Skills

Leadership

Strategic planning

Project management

Communication

Relationship management

Analytical

Problem solving

Education

Bachelor's degree in Business Administration, Operations Management, Facilities Management, Engineering, Information Technology, or a related field

Tools

Microsoft Office

IT systems knowledge

Job description

The Arc of Howard County Inc is seeking a Senior Manager of Operations to provide leadership over facilities, fleet, technology infrastructure, vendor management, and safety compliance. The role reports to the Executive Director and supervises the Chief Engineer and IT Systems Lead, guiding investments in capital projects and operational systems.

As Senior Manager, you will translate organizational priorities into actionable plans, manage budgets, and coordinate with Finance, Human Resources,