Head of Operations Curriculum & Training

MBTA; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

The MBTA is seeking a Director of Curriculum Programs, Operations to lead and advance training curriculum supporting Operations. You will design, develop, implement, and lead curriculum processes, ensuring competency-based programs align with policies and reflect current practices.

Focus on certification, recertification, and data-driven improvement across the organization. You will collaborate with operations teams, training delivery groups, and partners to set priorities, build work plans, and

Qualifications

• Bachelor’s degree in Education or Instructional Design or related field.
• Experience with adult learning and curriculum development.
• Proficiency in eLearning development and instructional design principles.

Responsibilities

• Assess training needs and develop training content using ADDIE framework.
• Collaborate with departments to align training with operational standards.
• Create engaging, interactive training using modern learning technologies (eLearning, gamification, blended learning).
• Develop instructor development programs and support instructors across Operations.
• Oversee updates to content to address evolving organizational needs.
• Manage internal and external curriculum development resources.
• Partner with LMS teams to structure curricula and syllabi for each role.
• Ensure training materials comply with operating standards and quality guidelines.

Skills

Curriculum development

ADDIE

Adult learning theory

eLearning design

Adobe Captivate

Learning Management System

Stakeholder management

Project management

Video production

Gamification

Content management systems

Writing/editing

Education

Bachelor’s Degree in Education or Instructional Design

Tools

Adobe Captivate

Content Management System

Gamification technologies

Job description

The MBTA is seeking a Director of Curriculum Programs, Operations to lead and advance training curriculum supporting Operations. You will design, develop, implement, and lead curriculum processes, ensuring competency-based programs align with policies and reflect current practices.

Focus on certification, recertification, and data-driven improvement across the organization. You will collaborate with operations teams, training delivery groups, and partners to set priorities, build work plans, and