Head of Operations: Build & Scale Multi-Location Campuses

Resident Company; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Job summary

Resident is seeking a Head of Operations to join the leadership team in New York. You will own the operational side of Resident, overseeing space build-outs and ongoing operations across locations, with a focus on creating scalable systems and processes that preserve exceptional member experience.

You will lead the build-out of the 4th location and implement a playbook for future openings, coordinating with architects, vendors, and internal teams to keep projects on budget and on schedule.

Qualifications

• You've owned physical operations somewhere fast-moving.
• You've been the person on site when things went wrong, not just the one managing a spreadsheet.
• You're organized, you hit deadlines, and you close the loop without being chased.
• You're a generalist who's happy to pick up work that falls outside your job description.

Responsibilities

• Set up one place where every building and member issue is tracked, with an owner and a fix date.
• Run build-outs from lease signing to opening day.
• Own relationships with HVAC, plumbing, electrical, fire safety, access control, cleaning and IT vendors across every location.
• Source furniture, fixtures, equipment and supplies, including directly from manufacturers overseas.

Skills

Operations management

Facilities management

Vendor management

Project management

Sourcing

Job description

Resident is seeking a Head of Operations to join the leadership team in New York. You will own the operational side of Resident, overseeing space build-outs and ongoing operations across locations, with a focus on creating scalable systems and processes that preserve exceptional member experience.

You will lead the build-out of the 4th location and implement a playbook for future openings, coordinating with architects, vendors, and internal teams to keep projects on budget and on schedule.