Head of Operations

Resident Company; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Job summary

Resident is seeking a Head of Operations to join the leadership team in New York. You will own the operational side of Resident, overseeing space build-outs and ongoing operations across locations, with a focus on creating scalable systems and processes that preserve exceptional member experience.

You will lead the build-out of the 4th location and implement a playbook for future openings, coordinating with architects, vendors, and internal teams to keep projects on budget and on schedule.

Qualifications

• You've owned physical operations somewhere fast-moving.
• You've been the person on site when things went wrong, not just the one managing a spreadsheet.
• You're organized, you hit deadlines, and you close the loop without being chased.
• You're a generalist who's happy to pick up work that falls outside your job description.

Responsibilities

• Set up one place where every building and member issue is tracked, with an owner and a fix date.
• Run build-outs from lease signing to opening day.
• Own relationships with HVAC, plumbing, electrical, fire safety, access control, cleaning and IT vendors across every location.
• Source furniture, fixtures, equipment and supplies, including directly from manufacturers overseas.

Skills

Operations management

Facilities management

Vendor management

Project management

Sourcing

Job description

Resident is a company club for startups and growing teams. We opened our first location a little over a year ago and now run three across Manhattan. We're currently working on our 4th location. Our members include AI companies, post-exit founders, investors, consumer brands, agencies, and media and tech startups, from two-person teams to companies with more than 100 people.

We're not VC-funded, and all three locations are profitable.

The Role

We're hiring our first Head of Operations to join our leadership team. You'll report directly to our Founder & CEO, an entrepreneur with a previous exit.

You'll own the operational side of Resident: how our spaces get built, how they run, and how fast things get fixed. Your first big project is the build-out of our 4th location. This is a builder role in the literal sense. You'll set up systems that don't exist yet, and the role will grow as Resident grows.

Why This Role Matters

Resident has grown fast, profitably and efficiently. In about a year, we went from one location to three, all of them profitable, with a small team and a lot of hard work. We've excelled at member experience through a deep commitment to community and hospitality. Members choose us because we pay attention to what they need, down to the smallest detail. That attention is our biggest selling point.

But things start to break at a certain scale, and what worked at three locations won't carry us through the next phase. Now is the time to get Resident ready for it, without losing what makes us special.

That's why we're looking for a seasoned operator who knows how to turn complex into simple. This role is the opportunity to transform Resident into a well-oiled machine, with systems and processes that let us keep that level of attention for every member, at every location, however big we get.

What You'll Do

SYSTEMS AND THE TEAM

• Set up one place where every building and member issue is tracked, with an owner and a fix date
• Be the go-to person when a building issue affects members, and work with our community team so members always know what's happening and when it'll be fixed
• Track operating costs by location, and find ways to spend less without members noticing
• Write the operations playbook we'll use to open every new location

NEW LOCATIONS AND BUILD-OUTS

• Run build-outs from lease signing to opening day
• Work with architects, expediters, engineers and general contractors on budgets, schedules, permits and inspections
• Review quotes and change orders, push back when something's off, and keep projects on budget
• Own punch lists and move-in readiness, so every member, from a two-person team to a 150-person company, moves into a space that’s ready

FACILITIES AND VENDORS

• Own relationships with our HVAC, plumbing, electrical, fire safety, access control, cleaning and IT vendors across every location
• Get competing bids, negotiate pricing, and hold vendors to scope, quality and timelines
• Build a preventive maintenance program, so fewer things break in the first place
• Lead and schedule our part-time facilities team at each location
• Work with landlords and building management on base-building issues, violations and inspections

SOURCING

• Source furniture, fixtures, equipment and supplies, including directly from manufacturers overseas
• Manage lead times, shipping, inventory and installation

Who You Are

• You've owned physical operations somewhere fast-moving: a supply chain, a consumer brand, or something similar. You've been the person on site when things went wrong, not just the one managing a spreadsheet.
• You stay calm under pressure and keep relationships intact when things go sideways
• You're organized, you hit deadlines, and you close the loop without being chased
• You're a generalist who's happy to pick up work that falls outside your job description
• You want this job specifically. You're excited to build the operating side of a company from the ground up.
• Construction, facilities or overseas sourcing experience is a big plus, but it isn't required. We'll pair you with experienced people and teach you the industry. What we can't teach is ownership, judgment and drive.

Why Join

• You'll be on the leadership team of a profitable company that’s still small enough for your ideas to shape how it runs
• You'll build our largest location from an empty floor to opening day
• We're opening more locations, and the systems you build will run in each of them
• Health, dental and vision insurance

Join Our Team

Do you have a love of community and the New York City startup scene? So do we, let's chat!