Head of Operations Analytics & Infrastructure

Prosper

Phoenix, Northern (AZ, KY)

Hybrid

USD 208,000 - 258,000

Full time

14 days+

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Job summary

Prosper is seeking a Director of Operations Analytics & Infrastructure to lead Analytics, Data Science, and Systems Infrastructure across our Phoenix, San Francisco, and remote teams. You will oversee 24 staff, manage Zendesk, LiveVox, and NICE CXone, and ensure reliability, data governance, and regulatory compliance while reporting to the VP of Operations.

You will drive optimization with BI and SQL, lead AI initiatives with the Data Scientist, partner with Risk, Verification & Fraud, Product &

Qualifications

Bachelor’s degree required; Master’s degree a plus.
10+ years in business operations, analytics, data science, or related field.
5+ years in leadership managing distributed teams (in-office, hybrid, or remote).

Responsibilities

Lead analytics and optimization across ops using data modeling and BI to improve efficiency.
Drive data science and AI initiatives with a dedicated data scientist to automate workflows.
Oversee core infrastructure and vendor management for Zendesk, LiveVox, NICE CXone.
Collaborate with Credit Risk, Verification & Fraud, and Product & Engineering on growth opportunities.
Own projects from problem statement to rollout with stakeholder collaboration.
Define KPIs, data governance standards, and ensure TCPA compliance.
Support front-line agents by reducing software friction and automating admin tasks.
Mentor a 24-person distributed team and present to executives.