Head of Operations

Hire With Near; United States; Remote; USD 67.000 - 78.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

U.S. holidays

Fully remote

Zusammenfassung

Near is seeking a hands-on Head of Operations to own day-to-day operations across demand forecasting, inventory planning, and overseas manufacturing. You will lead freight, 3PL management, and customer fulfillment while reporting to the co-founders and steering a small team.

The role requires 7–15 years in operations, hands-on international manufacturing experience, and a strong analytical mindset to optimize costs and service levels.

Qualifikationen

• 7–15 years of experience in operations and supply chain.
• Hands-on overseas manufacturing experience (Asia/DR) and managing freight/3PLs.
• Strong analytical skills with forecasting & inventory modelling.

Aufgaben

• Own demand forecasting and inventory planning across channels.
• Manage production schedules and POs with overseas manufacturers.
• Oversee inbound logistics from Asia to US/Canada, resolve shipment issues.
• Manage outsourced warehouses (3PLs) and ensure inventory accuracy.
• Oversee distributor and e-commerce order fulfillment and protect customer relationships.
• Lead and develop a small team with clear processes and accountability.
• Build and maintain operational systems and reporting used by founders.

Kenntnisse

7-15 years experience in operations

Analytical skills

Tools

ERP (Luminous or SAP)

ClickUp

Excel / Google Sheets

Jobbeschreibung

• Compensation: $6,000 to $7,000 USD/month
• Full-time, overlap with US working hours, Contractor.
• Tech Stack: ERP (Luminous or similar, e.g. SAP), ClickUp, Excel / Google Sheets

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company

Our client is a growing consumer products company that makes eco-friendly paper products for the food service industry across the U.S. and Canada. They sell through two channels: large distributors that receive full truckloads, and an e-commerce channel where cafes and restaurants place smaller orders. Products are made by third-party manufacturers in Asia and the Dominican Republic and shipped to 4 outsourced warehouses (2 in the U.S., 2 in Canada). The team is lean and founder-led, and operations are the backbone of the business.

About the Role

We're looking for a hands-on Head of Operations who combines strong supply chain expertise with an owner-operator mentality. You will take complete ownership of day-to-day operations, from demand forecasting, inventory planning and overseas manufacturing to freight, 3PL management and customer fulfillment, without needing constant oversight from the founders. You'll report directly to the co-founders, lead a small existing team (including a supply chain project manager in Asia and the order operations function), and be the person who runs operations better than the founders can. This is a builder role: you anticipate problems, decide, and own issues through resolution.

You Will:

• Own demand forecasting and inventory planning across both channels, setting safety stock, reorder points and lead-time assumptions to prevent stockouts.
• Manage production schedules and POs with third-party manufacturers in Asia and the Dominican Republic, including periodic travel to Asia.
• Run inbound logistics end to end: freight bookings from Asia to the U.S. and Canada, landed costs, and resolving shipment issues personally when they come up.
• Manage the 4 outsourced warehouses (3PLs), holding them accountable for inventory accuracy, timely shipments and costs.
• Oversee order fulfillment for distributor truckloads and e-commerce orders, protecting customer relationships when issues arise.
• Lead and develop a small team, setting clear processes, priorities and accountability.
• Build and maintain the operational systems, spreadsheets and reporting the founders rely on to make decisions.

About You:

Your Background:

• 7 to 15 years of experience in operations and supply chain, ideally at a growing consumer products company with international manufacturing, outsourced warehousing and a lean team.
• Hands-on experience managing overseas manufacturing (Asia required), POs, freight and 3PLs yourself, not only through others.
• Strong analytical skills: you're comfortable building forecasts and inventory models in spreadsheets and understand lead times, safety stock, logistics costs and their downstream consequences.
• Experience leading a small team and putting processes in place.
• Commercial mindset: you know that preventing stockouts and protecting customers matter more than optimizing a single supply chain metric.
• Independent and decisive, comfortable making calls without waiting for approval.
• Excellent communication in an English-speaking environment and availability to overlap with U.S. working hours. Willing to travel to Asia periodically.
• A corporate executive who has managed hundreds of people, or a profile whose main strength is consulting or strategy, is not the profile.

Nice to Have:

• Experience in food service, packaging or paper products.
• Experience with both distributor (B2B) and e-commerce channels.
• Previous experience in a startup or small company that scaled.
• Experience with ERP systems such as Luminous or SAP.
• Compensation: $6,000 to $7,000 USD/month (final offer depending on experience and background)
• Benefits: Unlimited PTO, U.S. holidays, fully remote.