Head of Operations

Alexander Chapman Ltd; Los Angeles (CA); In loco; USD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Alexander Chapman Ltd. is seeking an experienced operations leader to own a critical function within its investment platform. You will lead core controls, partner with external providers, and drive process enhancements across reconciliations and data flows.

This role requires strong leadership and cross-functional collaboration with technology and business teams. The ideal candidate will have a track record in investment operations, solid knowledge of controls, and the ability to design scalable

Competenze

• Extensive experience in investment operations or asset management.
• Strong knowledge of reconciliations and operational controls.
• Proven ability to partner with technology teams on system implementations.
• Experience managing relationships with third-party service providers.

Mansioni

• Lead core operational controls including reconciliations and exception management.
• Oversee third-party provider relationships and service quality.
• Design and strengthen reconciliation and control frameworks.
• Produce operational reporting for senior management.
• Collaborate with technology and transformation teams on platform readiness.

Conoscenze

Investment operations

Leadership

Stakeholder management

Operational controls

Project management

Descrizione del lavoro

A highly regarded investment firm is looking to appoint an experienced operations leader to take ownership of a critical function within its broader investment platform.

The position offers a combination of operational leadership and strategic project work, with responsibility for strengthening processes, controls, systems, and external service-provider relationships. The individual will work closely with senior stakeholders to enhance the firm's operational infrastructure and support its continued development.

Key Responsibilities

• Lead core operational controls, including reconciliations, exception management, issue investigation, and resolution across key investment data.
• Identify recurring operational issues and work with internal stakeholders and external partners to improve processes and reduce risk.
• Oversee relationships with third-party service providers, including performance standards, issue escalation, and service quality.
• Design and strengthen reconciliation processes, control standards, escalation procedures, and ownership frameworks.
• Establish consistent operating procedures and accountability across internal teams and external providers.
• Produce operational reporting and insights for senior management.
• Support the effective transfer of investment data across operational, accounting, and reporting functions.
• Partner with technology and transformation teams on workflow design, platform implementation, testing, and operational readiness.
• Develop scalable procedures, governance routines, and documentation to support consistency, resiliency, and auditability.
• Help build and develop a high-performing operations function, including defining responsibilities, capabilities, and team standards.

Qualifications

• Significant experience within investment operations, asset management, banking, or a related financial-services environment.
• Strong knowledge of reconciliations, investment data, operational controls, and third-party service-provider oversight.
• Experience supporting a broad range of investment products and operational workflows.
• Demonstrated ability to design or improve operating models, processes, and control frameworks.
• Experience partnering with technology teams on systems implementations or operational transformation initiatives.
• Strong leadership, communication, and stakeholder-management skills.