Head of Operational Documentation for Hyperscale Data Centers

Ll Oefentherapie; Nashville (TN); On-site; USD 140,000 - 190,000; Full time

Job summary

Oracle seeks a Senior Manager, Technical Documentation to lead the documentation operating model for Cloud Infrastructure data center operations. You will ensure procedures, standards, playbooks, and knowledge articles are accurate, controlled, and field-ready at hyperscale sites.

You will partner with facilities, engineering, reliability, safety, and training teams to translate complex requirements into auditable content that enables safe, repeatable execution across the data center portfolio.

Qualifications

• Own the technical documentation strategy and governance model for Central Data Center Operations, including standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
• Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content.
• Partner with subject matter experts across facilities operations, engineering, commissioning, deployment, reliability, safety, security, compliance, and training to convert technical requirements into clear procedures.

Responsibilities

• Own the technical documentation strategy and governance model for Central Data Center Operations, including documentation standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
• Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content across the portfolio.
• Establish and maintain enterprise documentation standards for SOPs, MOPs, EOPs, runbooks, maintenance work instructions, site readiness guides, turnover packages, knowledge articles, escalation guides, and operational playbooks.
• Partner with subject matter experts across facilities operations, engineering, commissioning, deployment, reliability, safety, security, compliance, and training to convert technical requirements into clear, actionable, field-ready procedures.
• Create operating mechanisms that keep documentation aligned with infrastructure changes, commissioning outcomes, CMMS activation, incident learnings, maintenance strategy, vendor scope changes, safety requirements, and operational risk controls.
• Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback loops, audit trails, and periodic refresh cycles.
• Ensure critical procedures are written for safe execution in active data center environments, including clear prerequisites, roles and responsibilities, step sequencing, risk controls, rollback criteria, communications, and escalation paths.
• Develop taxonomy, templates, metadata standards, document repositories, dashboards, and reporting mechanisms that improve searchability, adoption, compliance visibility, and content health across sites and regions.
• Partner with Training and Operations leaders to ensure documentation supports onboarding, qualification, recurrence training, abnormal-event readiness, and consistent execution across site teams.
• Measure and report documentation health, including content currency, review compliance, open gaps, field adoption, critical procedure readiness, audit findings, and systemic documentation risks.
• Manage documentation-related vendor support, tooling, content migration, localization, or digitization efforts where applicable, ensuring quality, security, and operational usability standards are met.
• Champion a culture of clarity, procedural discipline, safety, continuous improvement, and accountability, ensuring documentation reduces human error and strengthens operational resilience.

Job description

Oracle seeks a Senior Manager, Technical Documentation to lead the documentation operating model for Cloud Infrastructure data center operations. You will ensure procedures, standards, playbooks, and knowledge articles are accurate, controlled, and field-ready at hyperscale sites.

You will partner with facilities, engineering, reliability, safety, and training teams to translate complex requirements into auditable content that enables safe, repeatable execution across the data center portfolio.