Cloud Data Center SOP Architect & Technical Writer

Oracle; Nashville (TN); On-site; USD 91,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Parental leave

Job summary

Oracle Cloud Infrastructure (OCI) powers Oracle’s global cloud services from Nashville-based data centers. As a Process Architect (Technical Writer), you will design, document, and continuously improve operational processes that support our data center facilities.

You will work with building management systems, power and cooling infrastructure, and automation platforms to produce clear SOPs, policies, and standards that meet security, compliance, sustainability, and reliability requirements for

Qualifications

• Exceptional technical writing and information architecture skills, with the ability to synthesize complex workflows into clear documentation.
• Strong change-management and stakeholder-engagement capability to translate objectives into standards.
• Solid project execution and organizational skills across multiple workstreams and stakeholders.
• Hands-on experience with digital documentation and process tools (Confluence, SharePoint, Visio).
• Experience supporting knowledge transfer through process walkthroughs and training.

Responsibilities

• Design and document end-to-end operational processes for mission-critical data center operations across domains.
• Translate complex technical workflows into clear, accurate documentation for a distributed workforce.
• Author and maintain SOPs, MOPs, EOPs, and engineering standards with consistency and technical accuracy.
• Ensure documentation aligns with ITIL, ISO standards, ASHRAE, NFPA, and internal Oracle requirements.
• Manage document lifecycle, version control, and audit readiness.
• Collaborate with automation, IT, and facilities teams to integrate docs into Oracle platforms.
• Identify gaps and update documentation to support safer, more reliable execution.

Skills

Technical writing

Information architecture

Stakeholder engagement

Process documentation

Confluence

Tools

Confluence

SharePoint

Visio

BPM/workflow platforms

Job description

Oracle Cloud Infrastructure (OCI) powers Oracle’s global cloud services from Nashville-based data centers. As a Process Architect (Technical Writer), you will design, document, and continuously improve operational processes that support our data center facilities.

You will work with building management systems, power and cooling infrastructure, and automation platforms to produce clear SOPs, policies, and standards that meet security, compliance, sustainability, and reliability requirements for