Banking Operation Associate

CTBC Bank, New York Branch; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

CTBC Bank, New York Branch is seeking a Banking Operation Associate in Manhattan, NY. The role involves issuing and renewing certificates of deposit, processing check deposits, and managing treasury transactions. Candidates should be bilingual in Mandarin and English, with prior loan operation experience preferred.

The work environment is a standard office setting, and CTBC Bank is an equal opportunity employer encouraging diverse applicants.

Qualifications

• Loan operation experience in financial services preferred.
• Bilingual in Mandarin Chinese and English required.
• Proficiency in PC skills such as MS Word, Excel, PowerPoint.

Responsibilities

• Issue/Renew certificate of deposit (CD).
• Process customer check deposits including through remote check deposit services.
• Conduct back-office processing of treasury transactions.
• Process Letter of Credit/Trade Financing activities.

Job description

Established in 1966, CTBC Bank has been building customers’ wealth and Taiwan’s economy for over half a century now. In that time, it has grown into an international force offering a comprehensive suite of financial services. As of the end of 2025, the Bank’s consolidated assets totaled NT$6.88 trillion, the most among all privately owned banks in Taiwan. It is also the best-performing bank in other indicators, such as profits, tier 1 capital, and client base. In addition, CTBC Bank has the most extensive international presence of any Taiwanese bank, with 219 overseas outlets across 14 countries and regions. With a subsidiary, The Tokyo Star Bank, purchased in Japan and CTBC Bank subsidiaries established in the U.S., Canada, the Philippines, and Indonesia, the Bank has laid a strong foundation for regional business, providing international enterprises with comprehensive transnational financial services. Visit our website at https://www.ctbcbank.com/twrbo/en_tw/index_en.html

Job Opportunity

Industry

Commercial Banking

Position

Banking Operation Associate

Location

Manhattan, NY.

Customer Service

• Issue/Renew certificate of deposit (CD);
• Follow up with CD documents;
• Update changes in interest rates;
• Receive and process customer check deposits, including those received through lockbox and remote checkdeposit services.
• Attend to customer's request for remote check deposit service, and coordinate in the installation and settingup of initial service for customer; and process remote check deposit transactions;
• Collect service charges (Monthly Account Maintenance fee);
• Process incoming clearing checks;
• Respond to customer's telephone inquiries including attending to all incoming phone calls;
• Internet banking set up and maintain.
• Process ACH/Wire transactions
• Investigate and resolve inquiries on ACH/Wire transactions
• Ensure full compliance with regulatory requirements on funds transfer activities

Treasury Service Processor

• Maker functions relating to back-office processing of treasury transactions
• Authorize money market placement and borrowing payment transactions
• Authorize 'Yankee' CD transactions in SIGNALS system
• Authorize FX payment transactions in MUREX system

Process Letter of Credit/Trade Financing Activities

• Process LC reimbursement claims
• Issue/Amend documentary L/C, standby Letter of Credit, D/A DIP bills for collection
• Check export LC documents for negotiation

Requirements

• Experiences: Loan operation experience in financial services preferred
• Language skills: Bilingual in Mandarin Chinese and English required.
• Software skills: Proficiency in PC skills such as MS Word, Excel, PowerPoint and Word processing

Work Environment

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.

CTBC Bank is an Equal Opportunity, Aff… employer. Minorities, women, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age, genetic information, veteran status, or any other characteristic protected by federal, state, or local law, for all qualified applicants and CTBC Bank employees.