Head of One World Observatory & Tenant Experience

ASM Global; New York (NY); On-site; USD 260,000 - 360,000; Full time

Job summary

Legends Global is seeking a General Manager for One World Observatory in New York. You will be the senior on-site leader responsible for financial results, guest experience, and revenue growth across One World Observatory and Legends-managed tenant amenities.

You will lead the Legends Global team and manage relationships with the Port Authority, building landlord, unions, and other key partners. The role requires disciplined financial leadership, a commercial mindset, and a focus on delivering a

Responsibilities

• Own the full P&L and financial performance across One World Observatory and the Legends-managed tenant facilities.
• Develop strategies to grow attendance and utilization, including admission revenue, group sales, and tenant events.
• Lead the Legends Global team and manage the senior day-to-day relationship with the Client, landlord, unions, and other stakeholders.
• Maintain high standards for service, safety, cleanliness, and guest experience across the attraction and facilities.

Job description

Legends Global is seeking a General Manager for One World Observatory in New York. You will be the senior on-site leader responsible for financial results, guest experience, and revenue growth across One World Observatory and Legends-managed tenant amenities.

You will lead the Legends Global team and manage relationships with the Port Authority, building landlord, unions, and other key partners. The role requires disciplined financial leadership, a commercial mindset, and a focus on delivering a