General Manager - One World Observatory

Ladders; New York (NY); On-site; USD 225,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Ladders is seeking a General Manager - One World Observatory to lead a premier visitor destination in New York City. You will own the P&L, drive attendance, revenue, and guest experience while aligning with internal teams and external stakeholders.

In this high-profile role you will set financial targets, oversee operations and partner with unions and agencies to ensure a safe, compelling, and commercially successful attraction.

Qualifications

• 7+ years of senior leadership experience in attractions, tourism, hospitality, or high-volume consumer-facing businesses.
• Proven track record of managing multi-facility operations with full P&L accountability.
• Strong commercial orientation with measurable success in revenue growth and attendance.
• Experience managing complex stakeholder relationships, including unions and government agencies.
• Demonstrated ability to lead large, cross-functional teams and develop high-performing leaders.
• Strong financial and analytical skills with the ability to translate data into actionable insights.
• Ability to balance financial performance with guest experience and operational execution.

Responsibilities

• Own the P&L and financial performance of the attraction and tenant amenity facilities.
• Develop strategies to increase attendance, ticket revenue, and overall profitability.
• Establish financial and operational targets, review results, and lead action plans.
• Collaborate with cross-functional teams to identify growth opportunities.
• Maintain oversight of operating expenses while ensuring a strong guest experience.
• Lead the attraction to keep it compelling, commercially successful, and operationally sound.
• Serve as the senior relationship lead for key stakeholders and ensure effective communication.

Skills

P&L ownership

Strategic leadership

Revenue growth

Stakeholder management

Team leadership

Financial analysis

Job description

For our client, we are seeking a General Manager - One World Observatory to join the team of a leader in the Business Services space.

This role will provide overall leadership for a high-profile visitor destination and tenant amenity operation in New York City. You will own the financial, operational, and commercial performance of the attraction, with a strong focus on attendance growth, revenue generation, and guest experience. The position also requires close partnership with internal teams and external stakeholders to ensure effective communication, alignment, and execution in a complex environment.

Location: New York, NY

Compensation: $225,000 – $240,000 annually

Responsibilities

• Own the P&L and financial performance of the attraction and tenant amenity facilities.
• Develop strategies to increase attendance, ticket revenue, and overall profitability.
• Establish financial and operational targets, review results, and lead action plans.
• Collaborate with cross-functional teams to identify growth opportunities.
• Maintain oversight of operating expenses while ensuring a strong guest experience.
• Lead the attraction to keep it compelling, commercially successful, and operationally sound.
• Serve as the senior relationship lead for key stakeholders and ensure effective communication.

Qualifications

• 7+ years of senior leadership experience in attractions, tourism, hospitality, or high-volume consumer-facing businesses.
• Proven track record of managing multi-facility operations with full P&L accountability.
• Strong commercial orientation with measurable success in revenue growth and attendance.
• Experience managing complex stakeholder relationships, including unions and government agencies.
• Demonstrated ability to lead large, cross-functional teams and develop high-performing leaders.
• Strong financial and analytical skills with the ability to translate data into actionable insights.
• Ability to balance financial performance with guest experience and operational execution.

Benefits

• Comprehensive total rewards package including health and wellness benefits.
• Opportunities for professional development and training.
• Flexible work environment with a focus on work-life balance.
• Engagement in a high-profile, dynamic work setting in New York City.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.