Head of Office Services & Workplace Experience

aquarianlp; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquarian is seeking an Office Services Manager to lead daily workplace services in our New York City headquarters. You will oversee floor support, pantry and conference room operations, mail and document services, and employee readiness, building a proactive, relationship-driven program.

The ideal candidate has 6–8+ years in office services or facilities, a Bachelor's degree, and a proven ability to manage budgets, vendors, and cross-functional partners while maintaining high service standards.

Qualifications

• Bachelor's degree required or equivalent experience.
• 6–8+ years in office services, facilities, or related operations.
• Strong service leadership and stakeholder management.

Responsibilities

• Lead all aspects of Office Services teams, including hiring, coaching, and performance management.
• Develop a proactive Office Services Coordinator program tailored to employee populations.
• Resolve employee workplace requests through completion across departments.
• Manage pantry operations, vendor management, inventory, and waste controls.
• Oversee conference room operations, scheduling, and tech issue escalation.
• Coordinate mail, couriers, and office supplies.
• Plan onboarding/offboarding workplace readiness and cross-functional coordination.
• Partner with Building Services, HR, IT, Security, and vendors to deliver seamless operations.
• Develop operating procedures and drive process improvements.
• Manage Office Services budgets, service levels, and vendor performance.

Skills

People management

Operations management

Vendor management

Budget management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Facility management software

Job description

Aquarian is seeking an Office Services Manager to lead daily workplace services in our New York City headquarters. You will oversee floor support, pantry and conference room operations, mail and document services, and employee readiness, building a proactive, relationship-driven program.

The ideal candidate has 6–8+ years in office services or facilities, a Bachelor's degree, and a proven ability to manage budgets, vendors, and cross-functional partners while maintaining high service standards.