Head of Office Operations & Guest Experience

Farmer Boys; Riverside (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Farmer Boys seeks a highly organized Manager, Office Administration & Guest Relations to oversee the Restaurant Support Center and provide leadership across office administration, facilities, vendor coordination, front desk operations, guest relations, and complaint follow-up.

The ideal candidate combines strong organization, sound judgment, attention to detail, and a service mindset, directing the Guest Relations team and ensuring a professional corporate office environment.

Qualifications

• Minimum 5 years in office administration or equivalent leadership roles.
• Strong written and oral communication, high guest-service orientation.
• Ability to manage confidential information with discretion.

Responsibilities

• Oversee day-to-day operation of the Restaurant Support Center.
• Lead front desk operations, guest relations, and office coordination.
• Manage vendor relationships, facilities, and office systems.
• Coordinate events, onboarding, and corporate logistics.
• Follow up on guest complaints and drive service improvements.
• Maintain records, procedures, and compliance timelines.

Skills

Office leadership

Problem solving

Communication

Confidentiality

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

TrueVault

Job description

Farmer Boys seeks a highly organized Manager, Office Administration & Guest Relations to oversee the Restaurant Support Center and provide leadership across office administration, facilities, vendor coordination, front desk operations, guest relations, and complaint follow-up.

The ideal candidate combines strong organization, sound judgment, attention to detail, and a service mindset, directing the Guest Relations team and ensuring a professional corporate office environment.