Manager, Franchise Legal Coordinator & Office Administration

Farmer Boys; Riverside (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Farmer Boys - Support Center seeks a Manager, Franchise Legal Coordination & Office Administration to anchor our corporate headquarters and lead franchise administrative operations.

The ideal candidate brings elite document control, tight deadline tracking, and professional poise from a sophisticated legal environment, with experience guiding multi-state franchise compliance and corporate records.

Qualifications

• Minimum 5 years in legal administration or corporate paralegal role.
• Experience with FDD, franchise agreements, and governance records is preferred.
• Strong document control, deadline tracking, and audit readiness.

Responsibilities

• Oversee legal operations, corporate governance, and franchise compliance.
• Manage FDDs, registrations, and archival processes across states.
• Coordinate contract lifecycle for franchise agreements and renewals.
• Maintain master document repositories with strict version control.
• Interface with external counsel, lenders, and regulatory agencies.
• Lead administrative duties and budgeting for corporate facilities.

Skills

Legal secretarial

Document management

Communication skills

Time management

Collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Microsoft 365

Job description

Manager, Franchise Legal Coordinator & Office Administration

Farmer Boys - Support Center

Description

JOB TITLE: Manager, Franchise Legal Coordination &Office Administration

DIRECT REPORTS: Guest Relations/Office Coordinator

CLASSIFICATION:Exempt

SUMMARY OF POSITION: FarmerBoys is seeking a highly structured, compliance-minded, and proactiveManager, Franchise Legal Coordination & Office Administration to anchorour corporate headquarters and lead our franchise administrative operations.Serving as a critical operational bridge between franchise owners, seniorexecutive leadership, external legal counsel, and insurance risk partners, thisrole is designed for a professional with deep legal administrative or paralegalexperience who wants to step into a corporate leadership seat.

Theideal candidate brings elite document control, rigorous deadline tracking, andprofessional poise from a sophisticated law firm or corporate legal environmentalong with experience managing general office administration duties. Leveraginga direct report, this position provides true administrative autonomy over ourmulti-state franchise compliance pipelines, corporate governance records, andcorporate office operations

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

1.Legal Operations, Corporate Governance & Franchise Compliance

• FDD & Document Integrity: Serve as the primaryadministrative gatekeeper for the Franchise Disclosure Document (FDD),orchestrating multi-state annual updates, registration windows, andmandatory regulatory archival processes.
• Contract Lifecycle Management: Manage the structuralgeneration, meticulous proofing, execution tracing, and onboardingdocumentation for Franchise Agreements, renewals, sales, transfers, andcomplex corporate assignments.
• Corporate Information Architecture: Maintain and continuouslyoptimize the company's master digital and physical document repositories,enforcing strict version control, record retention policies, and datasecurity standards to support audit and compliance readiness.
• External Advisory Liaison: Coordinate formaladministrative communications and information exchanges with outside legalcounsel, commercial lenders, and regulatory government agencies.
• Financial & Fee Administration: Oversee the orderlyadministrative collection, tracking, and recording of franchise-relatedfees and underlying statutory agreements.

2.Leadership, Process Governance & Team Delegation

• Strategic Team Leadership: Direct, mentor, and supervise the Guest Relations/Office Coordinator, providing clear performancemetrics, coaching, and career growth opportunities.
• Operational Continuity: Establish departmentalpriorities, design cross-training frameworks, and delegate daily tacticalworkflows to ensure zero-gap coverage of corporate administrative needs.
• Culture of Professionalism: Cultivate a highly polished,collaborative, and service-oriented environment across the corporate administrative division.

3.Facilities Contract Administration & Corporate Logistics

• Corporate Workspace Governance: Oversee day-to-day corporateheadquarters operations, establishing policies for office access, secureparking logistics, key tracking, and physical security records.
• Vendor Contract Management: Manage relationships, service level agreements, andadministrative budgets for corporate facility vendors, including IT supportinfrastructure, cleaning services, maintenance contractors, and officeprocurement accounts.
• Employee Integration & Workspace Readiness: Supervise the logisticalonboarding of new corporate staff, ensuring immediate workspacepreparation and hardware alignment.
• Internal Event Governance: Serve on the Annual ConferencePlanning Committee, managing corporate sponsorships, vendor communicationstreams, housing logistics, and supply infrastructure for off-sitemeetings and executive functions. Directs, assigns, and supervises theplanning, coordination, and execution of special events for the RestaurantSupport Center and Franchise Development Discovery Days.

4.Consumer Compliance & Escalated Relationship Management

• Regulatory & BBB Correspondence: Lead the administrative reviewand drafting of formal corporate responses to Better Business Bureau (BBB)inquiries and related consumer regulatory correspondence.
• Trend Analysis & Escalation: Monitor and document consumerdispute trends, acting as an elevated point of resolution for complex orsensitive brand experiences.
• Continuous Improvement: Partner with cross-functionalexecutive stakeholders to interpret consumer sentiment data to supportcustomer experience improvement initiatives.

KNOWLEDGE, SKILLS, AND ABILITIES:

RequiredQualifications

• Professional Pedigree: Minimum of 5 years of progressively responsibleexperience as a Legal Secretary, Legal Assistant, Practice Assistant,Corporate Paralegal, or Legal Operations Coordinator within a law firm orsophisticated in-house corporate legal department.
  
• Skills & Tools: Intuitive problem-solver withthoughtful anticipation of deliverables, ability to prioritize and managecomplex issues, excellent written and oral communication skills, excellent timemanagement skills, collaborative style, team player.
• Risk & Confidentiality Safeguards: Proven mastery of managinghighly sensitive corporate, financial, and confidential legal documentswith absolute discretion.
• Technical Software Autonomy: Advanced proficiency across theMicrosoft 365 suite, specifically utilizing advanced features in Word(contract formatting/redlining) and Excel (compliance tracking, reportingmetrics, and asset logs).
• Process Rigor: Elite project management, strict adherence to hardstatutory/contractual deadlines, and unparalleled proofreadingcapabilities.

PreferredQualifications

• Direct experience handling Franchise DisclosureDocuments (FDDs) or supporting multi-unit corporate franchise ecosystems.
• Prior supervisory or people-management experience with ademonstrated knack for delegation and professional development.
• Experience managing corporate insurance renewalprocesses, certificates of insurance (COIs), and commercial contracts.
• A proven track record managing corporate vendorlogistics or large-scale project coordination.
• Uncompromising Eye for Detail: You naturally catchcross-referencing errors, formatting inconsistencies, or missing addendathat others overlook.
• Exceptional Judgment: You possess the executive presence andsituational awareness to interface smoothly with franchise owners, C-suiteexecutives, and external attorneys.
• High Accountability: You take total ownership of your workflows,continuously improving broken administrative systems rather than justworking within them.

WORK EXPERIENCE AND EDUCATION:

• 3-5 years of relevantexperience in legal or corporate setting
• Bachelor's degreeor equivalent required

ADDITIONAL

• Dueto the collaborative nature of this position and its responsibility formanaging corporate office operations, legal administration, and executivesupport, this role is 100% in-office. Remote or hybrid work arrangements arenot available.

PRIVACY:

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We run background checks on all new hires in this position.

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