Head of Multi-Outlet F&B Operations

Crescent Hotels & Resorts; Oklahoma City (OK); Presencial; USD 60.000 - 98.000; Jornada completa

Descripción de la vacante

Crescent Hotels & Resorts is seeking a seasoned Food & Beverage leader for Oklahoma City operations. You will oversee multiple outlets, drive guest satisfaction, and ensure top-line results while maintaining Crescent standards.

This role requires a hands-on, visible leadership style and a track record of coaching and developing teams. Ideal candidates will manage scheduling, promotions, and events, with strong beverage operations knowledge, budget discipline, and a commitment to service

Formación

• Previous management experience in a high-volume Food & Beverage environment; hotel experience is preferred.
• Proven experience managing multiple outlets or venues.
• Strong knowledge and hands-on experience with alcoholic beverage operations, including ordering, inventory management, and cost controls.
• Experience maintaining and delivering high service standards, with the ability to coach, train, and continuously improve team performance.
• Availability to work both AM and PM shifts based on business needs.
• Previous experience planning and executing promotions and special events.
• Demonstrated ability to drive revenue through creative initiatives, strategic thinking, and proactive problem-solving.
• Willingness to work holidays and adjust schedules based on operational needs.
• Experience leading and developing teams of up to 20 associates.
• A hands-on, visible leadership style, with a strong presence on the floor and a commitment to supporting both guests and team members.

Responsabilidades

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Plan and direct the functions of administration and planning of the Restaurant Outlets to meet the daily needs of the operation.
• Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, e.g. room service, restaurants, banquets, kitchens, steward, etc.
• Develop, implement and monitor schedules for the operation of all food and beverage outlets to achieve a profitable result.
• Participate with Executive Chef in the creation of menus designed to attract a predetermined customer market.
• Implement effective control of food, beverage and labor costs among all sub-departments to Crescent standards.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Regularly review and evaluate the degree of guest satisfaction of the individual restaurants to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.
• Develop operating tools necessary and incidental to modern management principles, e.g. signage, marketing labels, etc.
• Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels.
• Communicate both verbally and in writing to provide clear direction to staff and fellow managers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Conocimientos

High-volume F&B management

Team leadership

Customer service

Budget controls

Communication skills

Shift flexibility

Herramientas

MICROS/POS systems

Descripción del empleo

Crescent Hotels & Resorts is seeking a seasoned Food & Beverage leader for Oklahoma City operations. You will oversee multiple outlets, drive guest satisfaction, and ensure top-line results while maintaining Crescent standards.

This role requires a hands-on, visible leadership style and a track record of coaching and developing teams. Ideal candidates will manage scheduling, promotions, and events, with strong beverage operations knowledge, budget discipline, and a commitment to service