Head of Multi-Location Restaurant Ops (Remote)

Expert VA LLC; United States; Remote; USD 1,600 - 1,900; Full time

Job summary

Zohorecruit is seeking a hands-on Head of Operations to lead a growing multi-location restaurant business in a remote role. You will work directly with the CEO, overseeing branches, optimizing service, and building a tech-enabled operating model to drive profitability.

We seek 7+ years in operations with a proven track record managing multiple locations, improving processes, and delivering strong P&L results.

Qualifications

• 7+ years in operations or business management leading multiple restaurant locations.
• Experience managing managers and holding them accountable.
• Track record improving processes, service and profitability.
• Solid grasp of P&L, budgets, food and labor costs, and margins.
• Comfort with data, dashboards, Excel or Google Sheets, and digital tools.
• Strong communication skills, including with executives.
• High ownership and willingness to get hands-on when needed.

Responsibilities

• Oversee and improve performance across all branches through the management team.
• Make service, delivery, staffing and branch performance visible at a glance.
• Set clear roles, standards, decision rights and escalation paths.
• Put in place daily and weekly management routines, audits and follow-up rhythms.
• Hold managers accountable and coach them to own their areas fully.
• Reduce how often issues have to go up to senior leadership.
• Own the online customer journey and improve conversion, order value, frequency and retention.
• Shape pricing, promos and bundles to grow sales without harming margins.
• Track revenue, costs, margins and unit economics; identify leakage and waste.
• Prepare budgets, forecasts and performance plans.
• Turn business opportunities into practical operating plans and pilots.
• Launch and grow new service lines, partnerships and accounts.
• Build networks of merchants, delivery partners and service providers.
• Identify internal solutions that could become repeatable, sellable services.
• Hire, onboard and develop team members as the business grows.

Skills

7+ years operations leadership

multi-location restaurant management

P&L and budgeting

data, dashboards, Excel/Sheets

strong executive communication

hands-on ownership

Job description

Zohorecruit is seeking a hands-on Head of Operations to lead a growing multi-location restaurant business in a remote role. You will work directly with the CEO, overseeing branches, optimizing service, and building a tech-enabled operating model to drive profitability.

We seek 7+ years in operations with a proven track record managing multiple locations, improving processes, and delivering strong P&L results.