Head of Mountain Gear Rentals

Alyeska Resort; Anchorage (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Holidays & PTO

Free Season Pass for employees

Roth 401(k) & 401(k)

Room discounts at Alyeska

Job summary

Alyeska Resort seeks an experienced Rental Manager to lead our rental operations in Girdwood, Alaska. You will recruit, train, and coach the Rental team while managing equipment, inventory, budgets, and processes to ensure a premier guest experience.

You will oversee rental inventory, purchasing, and the demo fleet, maintaining certifications and staying current on industry trends. This role requires strong leadership, communication, and budgeting skills in a fast-paced mountain environment.

Qualifications

• Proven experience in rental operations or similar hospitality/outdoor roles.
• Strong leadership and team management skills.
• Knowledge of ski and snowboard equipment and current industry trends.
• Ability to build a high-level guest experience culture.
• Excellent communication and interpersonal skills.
• Experience with budgeting, expense management, and financial analysis.
• Strong organizational skills with adaptability.
• Able to lead in a fast-paced, high-volume environment.
• Must be at least 18 years old.

Responsibilities

• Lead Rental team recruitment, training, and performance.
• Oversee equipment inventory, purchasing, and rotation.
• Manage department budget and purchasing.
• Develop and maintain demo fleet based on guest needs.
• Collaborate with related departments for seamless guest experience.
• Monitor guest satisfaction data (NPS) and identify improvements.
• Maintain certifications and stay current with industry developments.
• Drive continuous process improvements in the rental operation.

Skills

Team leadership

Budgeting

Operations management

Guest services

Communication

Financial analysis

Organizational skills

High-volume environment

Education

Hospitality management experience

Tools

Ski/snowboard equipment knowledge

Job description

Alyeska Resort seeks an experienced Rental Manager to lead our rental operations in Girdwood, Alaska. You will recruit, train, and coach the Rental team while managing equipment, inventory, budgets, and processes to ensure a premier guest experience.

You will oversee rental inventory, purchasing, and the demo fleet, maintaining certifications and staying current on industry trends. This role requires strong leadership, communication, and budgeting skills in a fast-paced mountain environment.