Head of Mobile and Agentic Banking Transformation (US)

TD Bank; Mount Laurel Township (NJ); On-site; USD 275,000 - 375,000; Full time

Job summary

TD Bank is seeking a Head of Mobile and Agentic Banking Transformation (US) to own the vision for a product family and oversee multiple product groups. The role drives roadmaps, value delivery, and executive alignment across backlogs, ensuring customer-centric outcomes and measurable progress.

The position requires extensive experience in Product Ownership and Agile delivery, with CSPO and SAFe credentials viewed as assets; Bachelor's or higher degree is expected.

Qualifications

• Undergraduate degree and / or product certificate required.
• Graduate degree preferred.
• 15+ years of experience preferred.
• 15+ years Product Owner or Agile related delivery experience.
• CSPO certification and project management experience considered an asset.
• SAFe certifications or experience in scaled agile delivery considered an asset.

Responsibilities

• Leads the Product Family strategic vision for all product groups within that family.
• Analyzes industry capabilities and defines customer and journey strategy.
• Owns the journey vision, product roadmap and objectives; aligns team around delivery goals.
• Provides content for team backlog, groom and reprioritize, and remove blockers.
• Partners with leadership to manage portfolio and financials; guides value-focused outcomes.

Skills

Product ownership

Agile delivery

Stakeholder mgmt

Education

Undergraduate degree

Graduate degree

Tools

CSPO certification

SAFe certification

Job description

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$275,000 - $375,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions Job Description:

The Head of Mobile and Agentic Banking Transformation (US) is primarily responsible for having an overall vision for a Product Family in addition to multiple functional product group(s) and is accountable to ensure the on-going delivery of value. This entails setting a strategic vision, creating and maintaining product roadmaps, managing issue escalations, creating business cases and tracking financials, continuously assessing customer feedback, staying knowledgeable in industry trends and aligning stakeholders.

The Head of Mobile and Agentic Banking Transformation (US) is also responsible for the establishment, refresh and ongoing measurement of Objectives and Key Results to measure progress and demonstrating value based outcomes towards business goals, strategic priorities.

The Head of Mobile and Agentic Banking Transformation (US) provides leadership support to multiple Product Owners and ensures alignment across multiple product backlogs, and should always be considering how to maximize value, assessing how the product or the delivery process can be improved. Executive Product Owners collaborate with other stakeholders in E2E Journeys, Products, Platforms or other product-based businesses, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads largest and most complex Product Family and multiple Product Groups for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Leads key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Sets operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 24 months or greater)

Education & Experience:

• Undergraduate degree and / or product certificate required
• Graduate degree preferred
• 15+ preferred years of experience
• 15+ years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Customer Accountabilities:

• Leads, develops and executes the Product Family strategic vision for all product groups within that family
• Analyzes industry capabilities and set customer and journey strategy
• Owns the journey vision, product roadmap and objectives and align the team around delivery goals; responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscape
• Provides content for team backlog(s), continuously groom and reprioritize, provide strategic input and decisioning, manage and reduce blockers, ensure a continuous flow of work for the team
• Uses CX ecosystem and journey mapping to maintain focus on customer outcomes, and help focus and steer technology investments on value creation thr