Head of Member Services & Enrollment Operations

US Family Health Plan- A TRICARE Prime option; United States; On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Vision and dental benefits

401(k) retirement plan

Tuition reimbursement

Generous time-off package

Job summary

A healthcare services company is seeking a Senior Manager of Member Services and Enrollment. The role involves overseeing daily operations of member services, driving process improvements, and ensuring compliance with TRICARE standards. Candidates should have at least 5 years of experience in healthcare management, a relevant degree, and excellent communication skills. The position offers a salary range of $110,000 to $115,000 along with comprehensive employee benefits including medical, dental, vision, and a 401(k) plan.

Qualifications

• At least 5 years of management experience in a health plan or managed care setting.
• Proven ability to manage multiple projects and priorities simultaneously.
• Experience developing healthcare organizational policies and procedures.

Responsibilities

• Oversee daily operations of Member Services and Enrollment Departments.
• Lead operational component development and align with strategic plan.
• Ensure effective management and sustainability of systems and procedures.

Skills

Customer service management

Project management

Policy development

Team building

Communication skills

Education

Bachelor’s degree in healthcare management

Master’s in Health Care Administration

Job description

A healthcare services company is seeking a Senior Manager of Member Services and Enrollment. The role involves overseeing daily operations of member services, driving process improvements, and ensuring compliance with TRICARE standards. Candidates should have at least 5 years of experience in healthcare management, a relevant degree, and excellent communication skills. The position offers a salary range of $110,000 to $115,000 along with comprehensive employee benefits including medical, dental, vision, and a 401(k) plan.