Senior TRICARE Outreach & Network Liaison

Humana; Washington (District of Columbia); Hybrid; USD 59,000 - 81,000; Full time

Job summary

Humana is seeking a Hybrid Senior TRICARE Community Liaison to support the TRICARE health plan navigation for beneficiaries, providers, and MTFs. The role reports to a Health Systems Leader and includes remote work with on-site briefings in the Quantico, VA area.

You will travel occasionally, work weekends/nights as needed, and deliver briefings while building relationships with government staff and healthcare providers. Strong public speaking and healthcare liaison experience are essential.

Qualifications

• Experience in healthcare provider relations.
• Experience in customer relationship management.
• Exceptional public-speaking ability.
• Ability to analyze information, research problems, and implement solutions.

Responsibilities

• Ensure MTF, beneficiary, and provider understanding of TRICARE and how to navigate enrollment, claims, and referrals.
• Support Health System Leader in TRICARE network development and optimization strategies.
• Interact in person with TRICARE beneficiaries, MTF and Government staff, and by phone, email, and chat.
• Travel to conduct outreach activities/briefings and work during uncommon duty hours.

Skills

Public speaking

Healthcare relations

CRM

Problem solving

Job description

Humana is seeking a Hybrid Senior TRICARE Community Liaison to support the TRICARE health plan navigation for beneficiaries, providers, and MTFs. The role reports to a Health Systems Leader and includes remote work with on-site briefings in the Quantico, VA area.

You will travel occasionally, work weekends/nights as needed, and deliver briefings while building relationships with government staff and healthcare providers. Strong public speaking and healthcare liaison experience are essential.