Director of Overseas Beneficiary Operations

International SOS; San Antonio (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

International SOS is seeking a Director of Operations for the TRICARE Overseas Program in the United States. This role leads enrollment services, customer support, and beneficiary engagement, driving a best-in-class customer experience across all channels while ensuring operational excellence and contract compliance.

Ideal candidates have 5+ years of leadership in customer service or healthcare operations, strong data-driven decision-making, and experience with contact center technologies.

Qualifications

• Bachelor’s degree required.
• ADP II clearance ability.
• English proficiency required.
• 5+ years leadership in customer service.
• Experience with call center tech.

Responsibilities

• Lead multi-channel customer service operations.
• Ensure compliance with contractual KPIs.
• Optimize processes using lean methods.
• Develop self-service strategies and digital tools.
• Collaborate with stakeholders for end-to-end efficiency.

Skills

Leadership

Strategic thinking

Customer service

Forecasting

Education

Bachelor's degree

Tools

CRM systems

Telephony platforms

Job description

International SOS is seeking a Director of Operations for the TRICARE Overseas Program in the United States. This role leads enrollment services, customer support, and beneficiary engagement, driving a best-in-class customer experience across all channels while ensuring operational excellence and contract compliance.

Ideal candidates have 5+ years of leadership in customer service or healthcare operations, strong data-driven decision-making, and experience with contact center technologies.