Head of Member Digital Success & Adoption

Affiliated Distributors, Inc.; Pennsylvania; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Affiliated Distributors, Inc. seeks a Director, Digital Success to lead the member success strategy for AD eCommerce Solutions. You will drive adoption, engagement and retention across distributors, acting as a trusted advisor to member leaders and guiding digital capabilities.

You will oversee a team, partner with product and tech, and represent member needs in ongoing development of AD’s eCommerce offerings. A hybrid Wayne, PA base is anticipated.

Qualifications

• 8+ years of experience in eCommerce, digital strategy, product content, or related field.
• Bachelor’s degree in Communications, Business, Marketing, or related field preferred.
• Experience leading customer/member relationships and large-scale digital initiatives.
• Strong leadership, project management, relationship management, and change management skills.
• Experience with CRM platforms such as Salesforce and digital/eCommerce tech platforms preferred.
• Experience with B2B distribution, product content, web development, SEO, or digital commerce preferred.

Responsibilities

• Member Success & Relationship Management: build relationships with members and serve as senior advisor.
• Adoption & Value Realization: drive adoption of eCommerce capabilities and translate to business value.
• Engagement & Retention: monitor engagement, satisfaction, and retention; address challenges.
• Member Onboarding: oversee onboarding so participants understand capabilities and data needs.
• Voice of the Member: collect feedback to improve the program and prioritize enhancements.
• Team Leadership: lead Digital Success team with clear priorities and measures.
• Cross-Functional Leadership: partner with divisions to coordinate initiatives and resolve issues.
• Performance & Operations: establish measures of member success and oversee related billing.

Skills

Relationship building

Translate digital concepts

Communication & presentation

Business-technology linkages

Leadership & team development

Self-directed & proactive

Education

Bachelor’s degree in Communications/Business/Marketing

Tools

Salesforce

Job description

Affiliated Distributors, Inc. seeks a Director, Digital Success to lead the member success strategy for AD eCommerce Solutions. You will drive adoption, engagement and retention across distributors, acting as a trusted advisor to member leaders and guiding digital capabilities.

You will oversee a team, partner with product and tech, and represent member needs in ongoing development of AD’s eCommerce offerings. A hybrid Wayne, PA base is anticipated.