Resort Housekeeping Supervisor - Lead & Elevate Service

Hawks Cay Resort; Marathon (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hawks Cay Resort is seeking a Housekeeping Supervisor to lead the daily activities of Room Attendants, Housepersons, and Inspectors, ensuring guest rooms and villas meet the resort’s quality standards.

You will work with Housekeeping Management and other departments to coordinate maintenance, policy adherence, and guest satisfaction, including coaching staff and addressing performance as needed.

Qualifications

• Previous experience as a Room Attendant and/or Housekeeping Inspector preferred.
• Prior supervisory or leadership experience in hospitality strongly preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to make sound decisions regarding staff performance and guest service.
• Detail-oriented with a strong focus on quality and efficiency.
• Ability to work in a fast-paced resort environment.

Responsibilities

• Participate in the evaluation and development of team members.
• Communicate employee performance to Housekeeping Management, including recommendations for recognition, coaching, or corrective action.
• Ensure all team members follow policies and procedures outlined in Hawks Cay Resort Handbook.
• Coordinate with Rental Management and Engineering for repairs, maintenance, and broken items.
• Report guest policy violations such as unauthorized pets or improper use of rooms/villas.
• Monitor and supervise the daily performance of Room Attendants, Housepersons, and Inspectors.
• Train and retrain staff to ensure work meets resort quality standards.
• Perform spot checks for quality control behind Room Attendants and Inspectors.
• Provide hands-on coaching by reviewing areas requiring improvement and demonstrating proper procedures.
• Reassign tasks and credits throughout the workday based on operational needs.
• Inspect rooms/villas returning from out-of-order status and assign appropriately.
• Monitor system updates throughout the day, including ECOs, arrivals, and status changes.
• Ensure all required checklists are completed by Inspectors and Housepersons.
• Maintain strong communication with all departments to support smooth daily operations

Skills

Leadership

Communication

Interpersonal skills

Decision making

Detail-oriented

Hospitality experience

Job description

Hawks Cay Resort is seeking a Housekeeping Supervisor to lead the daily activities of Room Attendants, Housepersons, and Inspectors, ensuring guest rooms and villas meet the resort’s quality standards.

You will work with Housekeeping Management and other departments to coordinate maintenance, policy adherence, and guest satisfaction, including coaching staff and addressing performance as needed.