Head of Learning & Certification Architecture

Speedrun Talent Network; Chicago (IL); On-site; USD 140,000 - 180,000; Full time

Job summary

Harvey is shaping the future of professional services. We are hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale.

You will own the learning and certification strategy across Harvey Academy, the Help Center and in-product education: who we teach, what each persona needs to be able to do, and which format fits each learning problem.

Qualifications

• 5+ years in learning experience design, instructional design or learning architecture for a technical product, including 2+ years leadership experience.
• Track record of building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments and pass standards.
• Hands-on production skill in writing, video or audio.
• Fluency with AI tools in your work, and experience designing workflows where models draft and people review.
• Experience running a CMS (e.g., Sanity) and an LMS (e.g., Skilljar), and using learning data to set priorities and measure results.
• Experience teaching lawyers or other professionals, or familiarity with CLE accreditation is a plus.

Responsibilities

• Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel and administrators, with clear outcomes and assessments from first use to certified practitioner.
• Define what Harvey certification means: competencies, exam design, pass standards, recertification, and how credentials are issued and verified.
• Diagnose each learning need, choose the right format (Help Center article, in-product walkthrough, video, course or exam), and produce content yourself in writing, video and audio.
• Design the agentic production workflows, including the instructional standards the agents are built on and the review gates and rubrics content must pass before it publishes.
• Own publishing, maintenance and localization across surfaces, working with Engineering and Localization so each product release reaches every asset it affects.
• Guide the designers and certification developer, and work with Product, Product Marketing, Customer Success, Support and Legal Engineering on release readiness and learning success metrics.

Skills

Leadership

Instructional design

Curriculum design

Content production

AI workflows

CMS (Sanity)

LMS (Skilljar)

Education

Lawyer/Professional training experience

Tools

Sanity CMS

Skilljar LMS

Job description

Harvey is shaping the future of professional services. We are hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale.

You will own the learning and certification strategy across Harvey Academy, the Help Center and in-product education: who we teach, what each persona needs to be able to do, and which format fits each learning problem.