Head of IT Operations & Enablement

ABB Inc.; Cary (NC); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB Inc. in Cary, NC seeks a strategic leader to head the IT Business Systems team as Chief of Stuff. You will own governance, training, budgeting, and delivery across multiple business areas, shaping end-user support and system enhancements.

You will drive six core functions, oversee monthly reviews and forecasting, and lead the development of a knowledge platform using AI tech to empower users and improve outcomes.

Qualifications

• Bachelor degree in computer science engineering or related field (MBA/masters degree preferred).
• 10+ years of experience in enterprise business systems with SAP ECC and/or S/4HANA.
• 5+ years running operational governance in a matrixed environment across multiple business areas.
• Experience managing or co-managing a team or project budget with variance analysis and forecasting.
• Proven ability to design and deliver training programs in a business systems context.
• Experience building AI-powered platforms or knowledge platforms using RAG or knowledge graphs.

Responsibilities

• Own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting.
• Analyze user support data to sharpen IT systems delivery across five business areas.
• Own six interconnected functions defining how the IT Business Systems team runs and serves its users.
• This is a high-visibility role with direct impact on continued investment in the team.
• Run business reviews for five business areas across two user groups.
• Owns and reconciles the team budget monthly; contractor forecasting.
• Runs the intake governance and the APT process.
• Develop end-user training and internal enablement across ECC, S/4HANA, Vistex, Vertex and TMS.
• Provide operational support to the team leader.
• AI knowledge platform

Skills

Enterprise IT governance

Budget forecasting

Training program development

AI platform delivery

End-user training delivery

Leadership

Communication

Travel planning

US work authorization

Education

Bachelor degree in computer science engineering or related field

MBA/masters degree preferred

Tools

SAP ECC / SAP S/4HANA

Vistex

Vertex

SAP TMS

Job description

ABB Inc. in Cary, NC seeks a strategic leader to head the IT Business Systems team as Chief of Stuff. You will own governance, training, budgeting, and delivery across multiple business areas, shaping end-user support and system enhancements.

You will drive six core functions, oversee monthly reviews and forecasting, and lead the development of a knowledge platform using AI tech to empower users and improve outcomes.