Head of IT Operations & AI-Driven Reliability

OpenLoop Health, Inc.; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) + company match

Flexible PTO

Life & pet insurance

Job summary

OpenLoop Health, Inc. is seeking an experienced Head of IT Operations to lead a global team responsible for help desk, infrastructure, and security in a healthcare SaaS environment.

You will design reliable systems, drive uptime, and partner with product and security teams to meet regulatory requirements. You will champion AI-enabled operations, implement observability practices, manage cloud spend, and build scalable runbooks and incident response playbooks while mentoring engineers and

Qualifications

• 8+ years in IT operations, infrastructure engineering, or site reliability roles.

Responsibilities

• Lead a team of 10+ resources for help desk, facility management, SOC policy, and asset management.
• Design and oversee infrastructure architecture for 99.5%+ uptime in a healthcare SaaS environment.
• Co-own incident management, escalation protocols, and post-incident reviews.
• Manage infrastructure spend and cloud resource optimization across AWS, GCP, or multi-cloud.
• Lead technical standardization across development, security, and product teams.
• Identify and implement AI/ML tools to improve operational efficiency and predictive alerting.
• Define operational requirements for AI model deployment, monitoring, and governance.
• Establish observability and alerting standards for AI systems at scale.
• Build runbooks and playbooks enabling safe, rapid experimentation.
• Partner with Security to ensure HIPAA/compliance requirements are met.

Skills

Leadership

IT Operations

SaaS infrastructure

Cloud architecture

HIPAA security

SRE practices

Tools

Docker

Kubernetes

Terraform

Ansible

AWS

GCP

Job description

OpenLoop Health, Inc. is seeking an experienced Head of IT Operations to lead a global team responsible for help desk, infrastructure, and security in a healthcare SaaS environment.

You will design reliable systems, drive uptime, and partner with product and security teams to meet regulatory requirements. You will champion AI-enabled operations, implement observability practices, manage cloud spend, and build scalable runbooks and incident response playbooks while mentoring engineers and