Head of Inclusion, Belonging & Culture

First-Command-Financial-Services; Fort Worth (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

First Command Financial Services seeks a senior leader to sustain and advance enterprise inclusion as a core capability. This role will influence executives, guide cross-functional teams, and embed belonging and psychological safety across the organization.

You will translate culture priorities into leadership behaviors, programs, and tools, while partnering with HR and business units to drive measurable outcomes and resilient culture change.

Qualifications

• Bachelor's degree required; advanced degree in organizational development, human resources, business, or related field preferred.
• 10+ years of progressive experience in organizational culture, inclusion, employee experience, HR, or related discipline.
• Proven success contributing to enterprise-wide culture or transformation initiatives with measurable impact.
• Experience advising senior leaders, influencing across a matrixed organization, and translating employee insights into action.
• Familiarity with responsible technology, AI adoption, employee listening, leadership development, or culture measurement preferred.

Responsibilities

• Support the development and execution of an enterprise inclusion and culture strategy aligned with First Command's mission, values, and business priorities.
• Help translate culture strategy into leadership behaviors, operating norms, tools, and experiences across the enterprise.
• Advise executives on culture, belonging, employee experience, leadership effectiveness, and organizational change.
• Support cross-functional initiatives that embed inclusion, accountability, trust, and psychological safety into how work gets done.
• Oversee the inclusion community at First Command by guiding employee resource groups, clubs, culture champions, Campus Life, and other employee communities so their work supports business and culture priorities.
• Create opportunities for employees to build relationships, contribute perspectives, and develop new capabilities.
• Equip leaders with resources, coaching, and decision tools that strengthen inclusive leadership and team effectiveness.
• Establish culture measures and accountability practices for leaders and governance partners.
• Partner with executive sponsors and cross-functional councils to sustain focus, visibility, and coordinated execution.
• Build a network of leaders and culture champions to help activate strategy locally and sustain enterprise momentum.
• Develop multicultural insights that help First Command better understand employees, advisors, military families, and communities.
• Partner with business teams to apply cultural insights to products, services, communications, and client experiences.
• Embed an inclusion lens into strategic planning, policy design, talent decisions, transformation efforts, and operational processes.
• Monitor external trends and partnerships that strengthen market relevance, employer reputation, and community connection.
• Manage measures for engagement, belonging, psychological safety, retention, advancement, leadership behaviors, and organizational health.
• Turn workforce data, employee feedback, and external research into recommendations, action plans, and executive reporting.
• Partner with HR teams to embed inclusion across recruiting, onboarding, development, performance, succession, and retention practices.
• Assess policies, practices, systems, and employee experiences to identify barriers and strengthen fairness, accessibility, consistency, and trust.

Skills

Executive presence

Stakeholder management

Facilitation

Coaching

Advising senior leaders

Employee listening

Workforce data

Program leadership

Discretion/confidentiality

Servant leadership

Education

Bachelor's degree

Advanced degree preferred

Job description

First Command Financial Services seeks a senior leader to sustain and advance enterprise inclusion as a core capability. This role will influence executives, guide cross-functional teams, and embed belonging and psychological safety across the organization.

You will translate culture priorities into leadership behaviors, programs, and tools, while partnering with HR and business units to drive measurable outcomes and resilient culture change.