Head of Housekeeping & Guest Experience

Trailborn Jackson Hole; Jackson (WY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical with company contribution

Dental with company contribution

Vision with company contribution

Paid Time Off

401(k) with company match

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Jackson Hole in Jackson, WY seeks a Housekeeping Manager to oversee daily housekeeping operations and lead the team to maintain exceptional cleanliness and guest satisfaction. You will coordinate with Front Office and Engineering, manage scheduling, and drive cost controls while upholding Trailborn’s brand standards.

The role requires hands-on leadership with a keen eye for detail and a passion for coaching teams to deliver outstanding guest experiences.

Qualifications

• Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.

Responsibilities

• Supervise daily housekeeping operations, including guest rooms, public areas, and back‑of‑house spaces.
• Lead and support housekeeping staff through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with Front Office to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control.
• Ensure compliance with safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Skills

Leadership

Attention to detail

Organization

Communication

Problem solving

Guest service

PMS knowledge

Tools

PMS systems

Job description

Trailborn Jackson Hole in Jackson, WY seeks a Housekeeping Manager to oversee daily housekeeping operations and lead the team to maintain exceptional cleanliness and guest satisfaction. You will coordinate with Front Office and Engineering, manage scheduling, and drive cost controls while upholding Trailborn’s brand standards.

The role requires hands-on leadership with a keen eye for detail and a passion for coaching teams to deliver outstanding guest experiences.