Head of Housekeeping & Guest Experience

Auro Hotels Management; Herndon (VA); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

AURO Hotels is seeking an Executive Housekeeper in Herndon, VA, to ensure the hotel meets guest cleanliness expectations and delivers exceptional service. The role supervises housekeeping staff, maintains high standards, and enforces safety and compliance across the property.

The ideal candidate has 2–3 years of hotel management or supervisory experience in Housekeeping or Rooms Division, with strong guest relations and leadership skills.

Qualificações

• 2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience.

Responsabilidades

• Directly or indirectly supervises associates and/or supervisors and carries out supervisory responsibilities in accordance with policies, procedures and laws.
• Ensures outstanding guest service by welcoming guests, maintaining high standards and strong product knowledge.
• Guarantees total guest satisfaction with hospitality and professionalism at all times.
• Maintains a secure environment by following safety procedures and reporting incidents promptly.
• Fosters positive working relationships with all employees and communicates expectations clearly.

Conhecimentos

Guest service

Leadership

Communication

Training

Problem solving

Formação académica

Equivalent combination of education and experience

Descrição da oferta de emprego

AURO Hotels is seeking an Executive Housekeeper in Herndon, VA, to ensure the hotel meets guest cleanliness expectations and delivers exceptional service. The role supervises housekeeping staff, maintains high standards, and enforces safety and compliance across the property.

The ideal candidate has 2–3 years of hotel management or supervisory experience in Housekeeping or Rooms Division, with strong guest relations and leadership skills.