Executive Housekeeper-53500

Auro Hotels Management; Herndon (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

AURO Hotels is seeking an Executive Housekeeper in Herndon, VA, to ensure the hotel meets guest cleanliness expectations and delivers exceptional service. The role supervises housekeeping staff, maintains high standards, and enforces safety and compliance across the property.

The ideal candidate has 2–3 years of hotel management or supervisory experience in Housekeeping or Rooms Division, with strong guest relations and leadership skills.

Qualifications

• 2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience.

Responsibilities

• Directly or indirectly supervises associates and/or supervisors and carries out supervisory responsibilities in accordance with policies, procedures and laws.
• Ensures outstanding guest service by welcoming guests, maintaining high standards and strong product knowledge.
• Guarantees total guest satisfaction with hospitality and professionalism at all times.
• Maintains a secure environment by following safety procedures and reporting incidents promptly.
• Fosters positive working relationships with all employees and communicates expectations clearly.

Skills

Guest service

Leadership

Communication

Training

Problem solving

Education

Equivalent combination of education and experience

Job description

The purpose of the Executive Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience.

Location(s)

2520 Wasser Terrace, Herndon , Virginia 20171 , United States

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.