Head of Housekeeping & Guest Experience

Middletown-Hotel-Management; Beavercreek (OH); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Middletown Hotel Management is seeking an experienced Executive Housekeeper to lead the Housekeeping Department across its properties. You will oversee daily operations, maintain the highest cleanliness standards for guest rooms and public areas, and develop a high-performing team devoted to outstanding guest experiences.

You will hire, train, schedule, budget, and manage payroll while coordinating with Front Office and senior management.

Qualifications

• Experience supervising hotel housekeeping teams.
• Strong verbal and written communication.
• Proficiency with computers and basic arithmetic for scheduling, budgeting and ordering.
• Ability to stand and walk for extended periods.
• Ability to lift up to 35 pounds individually; assist with heavier loads.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Train, schedule, evaluate, and direct all Housekeeping Department personnel.
• Provide ongoing coaching, associate support, and disciplinary action as needed.
• Maintain open communication between management and housekeeping associates.
• Ensure associates have tools and resources needed to perform their jobs effectively.
• Inspect guest rooms, public areas, and outlets to uphold quality standards.
• Direct daily activities of housekeeping staff and ensure adherence to schedules.
• Manage supplies and inventory; maintain perpetual inventory and proper invoicing.
• Prepare and manage department budget and payroll forecasts; meet budget goals.
• Hire, onboard, and train new personnel; participate in performance reviews and separations.
• Conduct regular safety inspections and enforce safety rules.

Skills

Leadership

Communication

Computer literacy

Physical stamina

Lifting ability

Attention to detail

Job description

Middletown Hotel Management is seeking an experienced Executive Housekeeper to lead the Housekeeping Department across its properties. You will oversee daily operations, maintain the highest cleanliness standards for guest rooms and public areas, and develop a high-performing team devoted to outstanding guest experiences.

You will hire, train, schedule, budget, and manage payroll while coordinating with Front Office and senior management.