Head of Hearings Hub B, C, D, and E

Social Security Administration; Salt Lake City (UT); Remote; USD 152,000 - 228,000; Full time

Job summary

Social Security Administration is seeking a Head of Hearings Hub to provide executive leadership and policy direction across Disability Adjudication. The role sets strategic objectives, priorities, and performance standards for a Hearings Hub and oversees hearings offices and personnel to ensure efficient operations.

The Head collaborates with external stakeholders, manages budgeting, and represents the CDA on national committees.

Responsibilities

• Provide executive leadership and policy direction for the assigned Hearings Hub.
• Set strategic objectives, priorities, and performance standards for Disability Adjudication.
• Lead hearings offices and personnel, ensuring effective execution of the hearings process.
• Assess workload distribution, policy adherence, resource use, and productivity.
• Develop outreach with external stakeholders to foster collaboration.
• Direct hub budget development and justification to align with priorities.
• Represent the CDA on national committees and speaking engagements.

Job description

• Hiring Agency: Social Security Administration
• Department: Other Agencies and Independent Organizations
• Location: Location Negotiable After Selection

The Head of Hearings Hub provides executive leadership and policy direction, establishing strategic objectives, operational priorities, and performance standards to one of Disability Adjudication’s (DA) Hearings Hubs. DA provides framework and mechanisms for individuals and organizations to file for Disability under Titles II, VIII, and XVI of the Social Security Act.

Key Responsibilities

Disability Adjudication provides the basic framework and mechanisms through which individuals and organizations who are dissatisfied with determinations affecting their rights to and amounts of benefits, or their participation in benefit programs administered by the Agency under the Social Security Act, may administratively appeal such determinations in accordance with the requirements of the Administrative Procedure and Social Security Acts.

SSA Hearings Offices are organized into five (5) distinct Hearings Hubs within Disability Adjudication. Please refer here to view a current listing of Hearings Hubs. Selectees will be appointed to an appropriate Hearings Hub at the discretion of the Chief of Disability Adjudication. The Head of Hearings Hub is responsible for the following: Setting the vision, direction, and policy for the assigned Hearings Hub, ensuring alignment with agency and national priorities.

Leading and providing strategic oversight for all hearing offices and personnel within the assigned hub, ensuring the effective execution of the hearings process and the accomplishment of agency-wide goals and objectives. Assessing the performance and operational effectiveness of hearing office management, including workload distribution, adherence to policy, resource utilization, and productivity. Sets strategic priorities and performance goals.

Developing and implementing outreach initiatives with external stakeholders, including advocacy organizations and bench-bar groups, to foster collaborative relationships and advance the mission of the hearing offices. Leading and coordinating hub-wide initiatives to strengthen collaboration and communication between field offices, hearing offices, and the Hub thereby optimizing operational effectiveness and ensuring alignment with agency objectives.

Assessing current human and material resources to support program objectives and maximize operational efficiency. Directing the development and justification of the hub’s budget, ensuring that fiscal resources are aligned with the operational needs and priorities of the hearings program.

Establishing and maintaining on-going communication with congressional offices on issues of mutual interest and ensures the timely and accurate response to congressional, public, and media inquiries. Providing strategic recommendations to the Chief of Disability Adjudication (CDA) regarding policy modifications to enhance operational efficiency and program effectiveness.

Evaluating work performance of the Hearings Management Officer and their subordinate supervisors and serves as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors. Analyzing hearing practices and procedures to detect trends, training needs, and operational challenges. Promoting innovation to enhance efficiency, accessibility, and the overall effectiveness of the hearings process within the Hub.

Developing and executing strategies to improve operational performance and reports outcomes to senior agency leadership. Serves as the CDA's representative on national committees or during other speaking engagements, as delegated, to advance agency initiatives and communicate organizational priorities.

Leading implementation of human resource management strategies, encompassing staffing, recruitment, retention, disciplinary actions, employee development, labor-management relations, performance evaluation, and equal employment opportunity for all hub personnel. Overseeing and ensuring the completion and compliance of all mandatory training requirements for personnel within the hub.

Ensure all hearing offices fully implement and follow safety, security and emergency plans and measures including adherence to the Hub emergency Continuity of Operations Plan (COOP) policy.

Which agency is hiring for this position?

This position is with Social Security Administration, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $151661 – $228000/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

How many openings are available?

There are 4 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.