DSHS DDS Disability Hearings Manager

Washington State Department of Social and Health Services; Tumwater (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Disability Hearings Unit Manager to lead statewide adjudication operations and develop division-wide policies. You will oversee a team of experienced hearing officers, travel to SSA and DSHS locations, and ensure compliance with CFRs, WACs, and POMS.

You will supervise training and certification, provide QA of written decisions, and serve as an expert witness on select hearings while aligning procedures with SSA mandates and

Qualifications

• Bachelor's degree in social science, medical-related field, or equivalent.
• At least three years of supervisory or managerial experience in a Disability Determination Services or Social Security Administration office.
• Five years of experience working as an Adjudicator in a DDS/SSA setting.

Responsibilities

• Oversee statewide operation of the Disability Hearings Unit.
• Supervise, train, and certify hearing officers.
• Assure quality control and compliance with CFRs, WACs and POMS.
• Provide training and quality assurance of written decisions.
• Appear as expert witness for Title XIX Non-Grant Medical Assistance Fair Hearings.
• Determine production, goals, standards, workflow and accuracy, assign cases.
• Develop hearing procedures and interpret policy, problem solve and review work for accuracy.
• Implement SSA policy and regulation mandates, quality initiatives, and budget changes.
• Evaluate and establish business processes to meet goals.
• Respond to questions and assist staff with SSA, DSHS, and SSA legal matters.
• Evaluate workload and determine staffing needs for SSA annual goals.
• Direct, mentor, train and advise DHU staff statewide with performance plans.
• Ensure DHU staff are trained and maintain productive workforce.

Skills

Supervisory experience

Policy implementation

Stakeholder management

Travel readiness

Education

Bachelor's degree in social science/medical field

Job description

Description

The Washington Division of Disability Determination Services, within DSHS is currently seeking a Disability Hearings Unit (DHU) Manager. In this role, you will work closely with other members of the Executive Leadership Team to develop, plan, and implement division-wide policies, procedures and strategic initiatives. Traveling is required, as you manage experienced, program expert adjudicators that conduct Continuing Disability Review (CDR) Social Security Administration (SSA) disability hearings statewide; process complex specialized caseloads, and represent the Executive Leadership Team for federal disability hearing and state Fair Hearing policy matters.

You will use your knowledge and expertise regarding the application of federal law and adjudication of Social Security disability claims to all levels of adjudicative staff, including supervisors, managers, senior leadership and SSA specialists.

Some Of What You Will Do

• Oversee statewide operation of the Disability Hearings Unit.
• Supervise, train, and certify hearing officers;
• Assuring quality control and compliance with the Code of Federal Regulations (CFRs), Washington Administrative Codes (WACs) and the SSA Program Operation Manual Systems (POMS);
• Responsible for the training and quality assurance of written decisions;
• Provide assistance in complex cases;
• Appear as an expert witness for Title XIX Non-Grant Medical Assistance Fair Hearings;
• Determine production, goals, standards, workflow and accuracy, assign cases;
• Develops hearing procedures, interprets policy, problem solves and reviews work to ensure accuracy of hearing decisions;
• Implements and assures compliance with SSA policy and regulation mandates and changes, quality and production initiatives, and budgetary changes.
• Evaluates, develops and establishes business processes and policies to ensure goals and objectives can be met and maintained;
• Respond to questions; advise and problem solve with staff from SSA, DSHS, State and Federal Administrative Law Judges, advocates, attorneys and claimants;
• Evaluates workload and resources and determines the number of staff necessary to meet SSA
• annual performance goals;
• Direct, mentor, train and advise DHU staff statewide and establish performance plans;
• Ensure that all DHU staff receive appropriate training and experience to perform the duties of their position and create a work environment that will retain a productive and efficient workforce.
• Oversight of hearing officers who travel to SSA and DSHS offices around the state, conducting face-to-face administrative hearings with claimants and their representatives, and administering travel budgets and reimbursements for staff;
• Responsible for ensuring hearings are conducted according to federal law and ensure safety of hearing officers.
• Individuals selected for positions with the Division of Disability Determination Services (DDDS) must undergo a Homeland Security Presidential Directive 12 (HSPD-12) background investigation. This requires fingerprinting to be submitted to the FBI and a complete Federal Background check. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials to have access to Social Security data, records and systems. Continued employment is contingent upon a full suitability investigation.

Who should apply?

Professionals with a Bachelor's degree from an accredited college or university with course work in social science, a medical-related discipline, or other applicable field, and at least three years of supervisory, managerial, or specialized experience in a Disability Determination Services or Social Security Administration office.

Additional qualifying experience at a DDS or SSA office may be substituted year for year for the bachelor’s degree requirements.

And, at least five years of experience working in a Disability Determination Services or Social Security Administration as an Adjudicator.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nebotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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