Head of Health System Partnerships & Growth

Health Data Innovations, Inc.; San Francisco (CA); Híbrido; USD 180.000 - 230.000; Jornada completa

Descripción de la vacante

HealthLeap, SF-based with hybrid-friendly work options, is seeking a Customer Success Director to steward a portfolio of health-system relationships. You will define how we retain, expand, and scale partnerships as we broaden into multi-condition offerings, working closely with founders, product leadership, and data science to translate customer needs into strategy.

You will lead executive reviews, drive adoption through cross-functional sponsorship, and ensure alignment across clinical,

Formación

• 7+ years in customer success or strategic account management with senior relationships.
• Experience with health systems or large, complex organizations.
• Ability to read dashboards, build business cases, and tell CFO/CIO/CMO stories.
• Strong commercial judgment on retention and expansion.
• Comfort with ownership, ambiguity, and a fast-moving, early-stage environment.
• Ability to work across clinical, technical, and product teams.
• Willingness to travel regularly for site visits and reviews.

Responsabilidades

• Serve as the primary strategic partner to executives across partner health systems.
• Build broad, trusted relationships from the C-suite to operations and renewals.
• Own retention/renewal and support expansion with the sales team.
• Define success in clinical, operational, and financial terms with executives.
• Collaborate with clinical and implementation teams to drive adoption.
• Spot risk early and address it proactively.
• Represent customer voice in product, data science, and company decisions.
• Help build scalable playbooks for HealthLeap's customer success teams.

Conocimientos

Customer success

Strategic accounts

Healthcare experience

Data storytelling

Travel readiness

Descripción del empleo

HealthLeap, SF-based with hybrid-friendly work options, is seeking a Customer Success Director to steward a portfolio of health-system relationships. You will define how we retain, expand, and scale partnerships as we broaden into multi-condition offerings, working closely with founders, product leadership, and data science to translate customer needs into strategy.

You will lead executive reviews, drive adoption through cross-functional sponsorship, and ensure alignment across clinical,