Head of Global Support for Enterprise SaaS

1Kosmos Inc.; Edison (NJ); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Comprehensive benefits package

Job summary

A leading identity verification company in New Jersey, seeks a Support Leader to manage global support operations. This hands-on role involves building a high-performing team, improving customer experience, and implementing systems for operational excellence. Candidates should have extensive experience in Technical Support, particularly within enterprise SaaS platforms. The position offers a hybrid work model with competitive compensation and benefits.

Qualifications

• 8+ years in Technical Support or Customer Support roles.
• 3+ years managing support teams.
• Experience with enterprise SaaS platforms preferred.

Responsibilities

• Build and lead a high‑performing global Support team.
• Own the global support strategy and processes.
• Act as the executive escalation point for customer issues.

Skills

Strong understanding of authentication

Exceptional leadership

Crisis management skills

Communication

Collaboration

Tools

Freshdesk

Job description

A leading identity verification company in New Jersey, seeks a Support Leader to manage global support operations. This hands-on role involves building a high-performing team, improving customer experience, and implementing systems for operational excellence. Candidates should have extensive experience in Technical Support, particularly within enterprise SaaS platforms. The position offers a hybrid work model with competitive compensation and benefits.