Head of Global Multi-Channel Customer Experience

Aristocrat; Lansing (MI); On-site; USD 81,000 - 135,000; Full time

Job summary

Aristocrat is seeking a Customer Service Manager to lead and expand our customer service operations across multiple locations and brands. You will drive strategic direction, optimize multi-channel support, and ensure regulatory compliance while delivering outstanding customer experiences.

Ideal candidates have proven leadership in online industries, expertise with cloud platforms like Freshdesk or Salesforce, and a strong data-driven mindset to improve service delivery and retention in a

Qualifications

• Direct multi-channel customer service leadership across locations and brands.
• Data-driven approach with strong analytics and reporting.
• Excellent communication and collaboration with Marketing, CRM, HR, Compliance and Operations.

Responsibilities

• Direct and coordinate multi-channel support (phone, email, chat, social) across locations and brands.
• Coordinate inbound/outbound contact strategies for best customer experience.
• Develop and implement customer service policies and guidelines.

Skills

Leadership

Multi-channel support

Data analytics

Cross-functional collaboration

Customer retention

Tools

Freshdesk

Salesforce

Job description

Aristocrat is seeking a Customer Service Manager to lead and expand our customer service operations across multiple locations and brands. You will drive strategic direction, optimize multi-channel support, and ensure regulatory compliance while delivering outstanding customer experiences.

Ideal candidates have proven leadership in online industries, expertise with cloud platforms like Freshdesk or Salesforce, and a strong data-driven mindset to improve service delivery and retention in a