Social Media Care & Engagement Lead

GamblingCareers.com; Lansing (MI); On-site; USD 60,000 - 101,000; Full time

Job summary

Aristocrat Interactive is seeking a Social Media Coordinator to lead the brand’s digital presence and customer engagement across multiple platforms. You will work with marketing to align support initiatives with campaigns and promotions, ensuring consistent messaging and high-quality service.

The role requires experience managing several social channels, strong analytics skills, and a customer-centric approach aimed at retention and satisfaction. Knowledge of Canva and Adobe Suite is a plus.

Qualifications

• More than 3 years of experience in social media support or community management.
• Hands-on experience coordinating several social platforms with a proven track record.
• Strong understanding of social media analytics and business intelligence tools.
• Ability to build and assess the impact of social engagement programs.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle all social media accounts related to inbound and outbound customer support across major platforms.
• Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness.
• Collaborate with partners and internal operations teams to maintain consistent messaging and service quality.
• Track social media trends and evaluate the impact of interactions across platforms.
• Develop and implement programs to boost dedication and engagement, including loyalty initiatives.

Skills

Social media support

Community management

Social analytics

Customer service

Communication

Problem solving

Tools

Excel

Power BI

Canva

Adobe Suite

Job description

Aristocrat Interactive is seeking a Social Media Coordinator to lead the brand’s digital presence and customer engagement across multiple platforms. You will work with marketing to align support initiatives with campaigns and promotions, ensuring consistent messaging and high-quality service.

The role requires experience managing several social channels, strong analytics skills, and a customer-centric approach aimed at retention and satisfaction. Knowledge of Canva and Adobe Suite is a plus.