Senior Gaming Customer Success Manager

Aristocrat; Las Vegas (NV); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

401(k) plan with employer matching

Paid time off

Job summary

Aristocrat is seeking a Customer Success Manager to ensure customer happiness and success with our gaming products. You will onboard customers, coordinate with internal teams, and drive adoption in a fast-paced environment.

This role requires 4+ years in customer-facing roles, casino/gaming systems experience, strong communication, CRM proficiency, and travel up to 70% (international occasional). A Bachelor's degree is preferred but not required.

Qualifications

• 4+ years in a customer-facing role, preferably in customer success or support.
• Casino/Gaming Systems Industry Experience is required.
• Strong communication and interpersonal skills.
• Experience with CRM systems and customer data management.
• Ability to travel up to 70%, including occasional international travel.
• Bachelor's degree in a related field or equivalent experience preferred but not required.

Responsibilities

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary point of contact for assigned customers; conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
• Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
• Support onsite customer projects in collaboration with Project Management.
• Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
• Provide product expertise and mentorship to customers and internal collaborators.
• Partner with internal teams to address customer needs and support customer retention efforts.
• Gather customer feedback and communicate improvement opportunities to Product teams.
• Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
• Advance critical customer issues and coordinate resolution efforts across internal teams.
• Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
• Monitor industry trends and incorporate guidelines into customer success strategies.
• Perform other duties as assigned.

Skills

Customer-facing experience

Casino/Gaming systems

CRM systems

multitask

Travel willingness

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Aristocrat is seeking a Customer Success Manager to ensure customer happiness and success with our gaming products. You will onboard customers, coordinate with internal teams, and drive adoption in a fast-paced environment.

This role requires 4+ years in customer-facing roles, casino/gaming systems experience, strong communication, CRM proficiency, and travel up to 70% (international occasional). A Bachelor's degree is preferred but not required.